No secret sauce here. Growing revenue is about removing obstacles in the way of customer satisfaction. Those obstacles could be anything from delivery quality to contractual issues. Trusted relationships take time to build with intent to foster open communication on ANYTHING toward a mutual resolution and customer satisfaction. Less
This role particularly focused on mitigating conflict with clients... unhappy with services, etc. It came across as a role that's expected to fix whatever the account manager screws up. I'd be prepared for questions on how you handle damage control and if you feel comfortable with mediating conflict (I got the impression daily) with customers.