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Client services representative Interview Questions


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Client Service Representative was asked...24 March 2015

How would you respond to an angry client?

4 Answers

Excuse me but may I help you find something! Your looking for

I'm sorry that your having a bad day but may I help you find something?

May I help you find something no okay you guys have a wonderful day

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They asked me a question about how do I stay current with the financial news.

3 Answers

If you don't have an answer, it could show that you are not prepared.

I watch CNN, Mad Money and listen to Dave Ramsey. I also subscribe to AARP because they have great retirement info. Less

I watch Fox Business and MSNBC business with a little MAD Money by Jim Cramer.

Bank of America

How many years have you been working?

2 Answers

I’ve been working for about five years. I explained a bit about my previous job, and how they developed my skills in order to work at a bank. Less

At my current job I have 8 years, it’s my first job and I’m very loyal. Like growing my skills to the best of my capacity within companies. Less

BNY Mellon

Who would play you in a movie?

2 Answers

Why should we hire you?

I believe my career perfectly matches with the job requirements

Stryde Management

Do you mind if we take off our masks?

2 Answers

Sounds exactly like my experience during the interview. Was also immediately asked about masks which took me by surprise. Less

No, I would prefer not to.

Standard Chartered Bank

can i work under pressure

2 Answers

Pressure without job is not a job


Quest Diagnostics

Why do you deserve this position?

2 Answers

First I am a very hard worker and if I dont have answer for the question a person may have I look for the I make sure i put my all into my job that's why i think i deserve this position Less

Because I’m a hard worker a


How would you handle a very upset client in the lobby?

2 Answers

Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy Less

Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer. Less

First Insurance Corporation

What would make you an ideal candidate for this position?

2 Answers

I’m sorry I down voted this, I did not mean to!

I have experience in a sales position and am very comfortable with what the job entails. I believe with my background that I would make a great fit. Less


Why do you want to work here?

2 Answers

I would like to be here because I spent six years studying Communications. I love communications, I love the concepts of communication, I love what communication offers. I love the entire idea of communications and what it has the potential to do and become in the human spectrum. Everything around us is communication and everything thing around us communicates with us. Less

Fan of the MTV brand, etc...

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