Client services representative Interview Questions
2K
Client Services Representative interview questions shared by candidates
How would you respond to an angry client?
4 Answers↳
Excuse me but may I help you find something! Your looking for
↳
I'm sorry that your having a bad day but may I help you find something?
↳
May I help you find something no okay you guys have a wonderful day
They asked me a question about how do I stay current with the financial news.
3 Answers↳
If you don't have an answer, it could show that you are not prepared.
↳
I watch CNN, Mad Money and listen to Dave Ramsey. I also subscribe to AARP because they have great retirement info. Less
↳
I watch Fox Business and MSNBC business with a little MAD Money by Jim Cramer.
How would you handle a very upset client in the lobby?
2 Answers↳
Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy Less
↳
Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer. Less
How long do you see yourself working for the company?
2 Answers↳
Indefinitely
↳
Until I’m able to retire if possible.