Collections analyst Interview Questions


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Citicorp North America
Collections Representative was asked...6 April 2018

What made you apply at Citibank

6 Answers

I can do the work and deliver exceptional results I will fit in beautifully and be a great addition to the team You possess a combination of skills and experience that makes me stand out from the crowd Hiring me will makes me look smart and make my life easier Less

I think my carrer will be improved alot with citi

Did he at least let u know u will hear from HR in 5-7 days ?? I just had a interview there Monday but I had a lady Less

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Her response was this exactly: So you think that you can just come in here and work hard and then bam your just going to become management. What makes you think that the 3000 other employees that work here don't have the same goals and they have been here 4-5 years.

4 Answers

So I guess its safe to say it's unrealistic to promote in a year or two with this company. Unless you are as amazing as this supervisor who was able to come in as a sup. I would have laughed in her face that has to be the most unprofessional representation of this company. Less

Who wants to work for a company that laughs at you for wanting to be successful? Like building a career is a joke. Less

wow you should report here that is outrageous

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HUB Parking Technology

I was asked if I had any problem working for a woman controller who likes to micromanage a department the way she sees fit?

3 Answers

I heard the last credit and collection manager that was there had a heart attack from dealing with that controller that's there he told me they got rid of him because he refused to learn some sort of stupid reports but he did a damn good job I heard the company is on the verge of being bought out. Do not go there Less

I heard that the previous Credit & Collections Manager now claims their position was as an Intern to lighten the blow to their disaster of a resume. I also heard that person likes to pretend they are more than one person and comment on Glassdoor about a company they were asked to leave 3 months ago. Maybe this person should concentrate more on learning how to INSERT A COLUMN instead of writing false reviews. Less

They told me that it was not an 8 to 5 job and asked me if I was willing to work more than 40 hours a week and if not this wasn't the job for me. the controller told me we normally work 40 to 60 hours a week and then some and then during inventory time we come in on weekends on our own time I didn't like that but she said once you become a manager you're ours Less


What is your weakest traits?

1 Answers

lack of negotiation skill

Comfort Medical

What's your week points?

2 Answers

Lack of dime experience

Medical biller with many hats


What motivates you?

2 Answers

The ability to help others and for them to see that there are others that are willing to help them. Less

I have a strong motivation to help others. That's why I am a Home Health Aide right now. If this is a personality trait that you find beneficial, I'm your person! Less

Republic Services

After seeming instantly put off by the way I said "Hi," (not even joking), there was a stiff pause and then Jessica said, "So tell me something about you." I'm sorry, but that's too broad a question and not a good way to lead into an interview. Telling her about my personal stats in not appropriate, and she's got my work history in front of her. What does she want?

2 Answers

Whoa! I think you may be looking at this all wrong. Emotions are difficult to judge over the phone and harder still with a perfect stranger. You are the one looking for a job, so let it go. Tell me something about yourself is a pretty standard question, and it's a chance for you to walk the interviewer thru your work history (do it chronologically) pointing out the most important stuff that doesn't quite come across in print. It's an opportunity to connect the dots of what you've done and what they NEED DONE. Less

So I calmly said, " have my resume there...what would you like to hear more about?" By now we are REALLY not hitting it off--when she paused for effect again, I swear I nearly hung up, and I should have. Then she snottily said, "Well MOST PEOPLE can tell me something about them- selves." Again, no hint of something like, "I see you did such and such at your last job, can you tell me more about that?" Also, no warmth at all. Apparently she just called me to let me know I was stupid. Less

Community Loan Servicing

What makes me qualified for the position

2 Answers

I have plenty of experience and I'm always open to learn more

I have many years of business to business credit and collection experience. I worked four years for an electrical supplier where we pre-paired and sent certified lien letters for payment. Eager to expand on that base. My work ethic and attention to detail should prove useful in this business. I like to stay busy, learn and work with people. Less


They will give a scenario - for example: If a customer calls in, and you cannot get a response to their answer for another 3-4 hours. What do you tell the customer?

2 Answers

It is always poor customer service to ask a customer to call back. So, I would explain to the customer WHY I cannot get an answer for them right away. Then, I would ask for their name and number and call them back once I had the answer. Before hanging up with them, I would let them know the approximate time of my call back. If for some reason I still don't have an answer at that time, I would give them a courtesy call to let them know I am still working on it, but I do not have the answer yet. Less

I just have one comment regarding the answer above from the interviewee on 1/25/16. I totally agree that what he stated is EXACTLY what one should give as an answer to assure the customer that YOU will not forget to call and YOU will follow up when the customer is available. Great answer. Less


Why did I choose Clark, Pampanga a my next employment place after Cavite?

1 Answers

My in-laws are in Pampanga already. I needed them to help me and my spouse in taking care of the kids. I believe that there are lots of job opportunities in Clark--many call centers; companies, and lots of people...good for business in the near future. Less

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