Collections supervisor Interview Questions

37

Collections Supervisor interview questions shared by candidates

Top Interview Questions

Sort: Relevance|Popular|Date
Solomon and Solomon P.C.
Commercial Collections Supervisor was asked...28 April 2014

What would you do if you were given a sad story involving death?

1 Answers

I would show empathy and ask for a better time to call back to resolve the debt.

Ricoh

How do you handle an employee that is not meeting expectations?

1 Answers

Answers to this question always need to be coached to match the managment style of those overseeing the department. I was able to position mine in a tiered approach, and include teaming in the answer. Less

DocuSign

How would you manage a team virtually?

1 Answers

I would use the company technology that is available to meet one on one and as a team. Less

DaVita

Do you have 30 minutes for a phone screen so I can get to know you other than what's on your resume.

1 Answers

I never got that scheduled call.

Hancock Whitney Bank

If you could be any animal in the world, which would you choose?

1 Answers

I chose an elephant. My reasoning behind this is because elephants are strong, loyal and near unstoppable. Less

NewsMax Media

Do you know excel? Have you done managerial report? Have you work with aggressive Sales people?

1 Answers

Yes, yes & yes.

NewsMax Media

What am I looking for?

1 Answers

A home.

Republic Finance LLC

What system would you use for???

1 Answers

I began to act as if I wasn't familiar with certain laws or systems to avoid giving any additional free recommendation/consultation. I should have just walked out. Less

Ricoh

Describe a situation where you took extra steps to satisfy a customer and include the end result.

1 Answers

I described both a positive and a negative customer situation, so that you can demonstrate learning from past "mistakes;" in my case it was knowing when to ask for help. This also helped take control of the interview. The positive case example was related to efforts that directly mirror the current position: an in-person meeting with the customer and the sales manager to address concerns. The outcome was a new account (added to multiple existing accounts) and referrals for even more business. Less

Conifer Health Solutions

I didn't find any questions to be extremely difficult or unexpected. If you have the experience, then this should be a non-issue.

Viewing 1 - 10 of 37 interview questions

See Interview Questions for Similar Jobs

accounts receivable supervisorcollections manageraccounts receivable managercredit managercollections specialist