Contact Center Manager Interview Questions

52

Contact Center Manager interview questions shared by candidates

Top Interview Questions

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Electrolux
Contact Center Manager was asked...4 December 2019

Can you tell me a little about yourself?

1 Answers

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The focus was on 2-3 specific accomplishments or experiences that I most wanted the interviewer to know about. Less

KWS Group
Contact Center Manager was asked...22 January 2019

About deep knowledge of IT systems

1 Answers

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these skills were not indicated in the job description

Contact Center Manager was asked...20 April 2016

Detailed background; situations; personal

1 Answers

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With specifics and detail.

AIG
Contact Center Manager was asked...31 August 2021

It was a Zoom Meeting presentation tell me all about a sales job. ***Not what I applied for***

1 Answers

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It was a broadcast not a Q&A

Thrivent
Contact Center Senior Manager was asked...14 December 2017

Describe a time you had to performance manage an employee

1 Answers

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Described a situation with enough detail to convey management style

Grainger
Contact Center Manager was asked...20 April 2016

Name a time when you disagreed with what you had been asked to do, and how did you react?

1 Answers

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Gave an example, and explained how I stated why I disagreed with my supervisor, and how I explained my point of view to my supervisor, but proceeded to go with the task anyway. Less

UA Brands
Contact Center Manager was asked...15 November 2019

Very Easy question

1 Answers

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All answered with examples

Google
Contact Center Manager was asked...7 March 2016

They asked me specific question about the call center software I have used in the past.

1 Answers

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I explained in details all the software and processes that I have experience with . Less

Hilton
Manager, Contact Center Analytics was asked...13 January 2021

How much square ft of pizza is consumed in the US every year

1 Answers

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This is meant to be a process question but I had refused to answer since the Director could not explain to me why was asking this question. Less

UA Brands
Contact Center Manager was asked...15 November 2019

Director told I m selected and need to meet the COO .

1 Answers

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. Then next week suddenly they denied

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