Customer advocate Interview Questions


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Customer Service Advocate was asked...24 June 2016

If you have a drawer full of white and black socks, that you can't see into, what's the minimum amount you would need to pull out, in order to guarantee a matching pair.

5 Answers

6. I totally failed.

If there's only two colors you would only need to pull out three socks to guarantee a matching pair Less

Uh, the answer is two.

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Can't you use someone else's phone to do the video interview?

4 Answers

This is not an option for me.

A lot of modern day call centers will be using this method as an interview process. It is probably in your best interest to ensure you have at least one working device that can assist in this process. The only other option is to stay away from companies like this. And you probably could have used someone else’s phone or device. I know people who used a library computer before. There are other means. :) Less

As I stated before your comment: And you probably could have used someone else’s phone or device. I know people who used a library computer before. There are other means. :) This is not an option for me. And as for staying away from as you say "companies like this" why would I know what companies REQUIRE a video interview? I wouldn't. AND since it is a requirement why not offer a place to do this on site as other/some companies do for assessments. This video interview is not with a live person in real time. It's with a cartoon I suppose. And when you are ready to purchase that additional device for me let me know. Otherwise don't tell strangers what they should buy. Your comments were pedestrian. There was nothing insightful or actually helpful. Nothing changes the treatment I received from Jobvite and Hulu and THEY invited me I didn't impose myself upon them to get to the third step in the process. ;) Less

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UnitedHealth Group

- Tell me about yourself - Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer changed your approach to your work or the work of your team? -

4 Answers

I would love to get in contact with you as I have a few questions to ask. I have a video interview with them now that I need to complete. Less

Hi, how many stages was the hiring process? Assessment first, then HireVue interview and what please? Thank you. Less

hi I would love to know more

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Anthem Blue Cross and Blue Shield

Why was there a gap in your previous employment history?

3 Answers

mother passed away

Considering it was a temp to hire position what kind of background verification did they do? Did they check for education? Less

No gap - have full history of ongoing employment. Last employment was at same company for position was for 13.5 years. Thank you for the feedback - I will add more employment to resume. Less

Fidelity Investments

Fidelity is highly regulated and often times that means saying no. How would you handle saying no to a customer?

3 Answers

I made sure to say I would explain to the customer why I am saying know. The customer needs to know I cannot help because X. If possible, I would redirect them to resources that could help. The customer needs to know that I could not help for a valid reason, not just because I did not want to. Less

You should reframe it as what you CAN do for the customer

Also offer to put in feedback if it is something fidelity does not yet offer.

UnitedHealth Group

What is one of our core values.

3 Answers


They have 5 core values: Relationships Innovation Performance Integrity Compassion Less



They ask the standard questions, what are you currently doing, why do you want to work for Weebly, and a brain teaser There's a chest of drawers in a room, and in the top drawer there are 22 socks. 11 black, and 11 white. You are reaching up into drawer from below, what is the minimum amount of socks you would have to pull before you got a matching pair?

3 Answers

Technically the answer is only once. Since you have a shot of getting a pair the first time. Less

The answer is once. Minimum, and with luck on your side, you could potentially blindly reach in there and get it on your first try. Less

12 brah.


What is your typing speed?

2 Answers

Complete online assessment and give numbers to the recruiter.

I would say its average speed


Tell us about yourself

2 Answers

told them about myself

What kind of drug testing do they do? Do they do it on the spot?

AAA The Auto Club Group

Tell me about your self

2 Answers

I answer this question by given previous job experience and skills based on what they are looking for Less

What advice do you have on the accessment

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