Customer advocate Interview Questions
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Customer Advocate interview questions shared by candidates
If you have a drawer full of white and black socks, that you can't see into, what's the minimum amount you would need to pull out, in order to guarantee a matching pair.
5 Answers↳
6. I totally failed.
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If there's only two colors you would only need to pull out three socks to guarantee a matching pair Less
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Uh, the answer is two.
Can't you use someone else's phone to do the video interview?
4 Answers↳
This is not an option for me.
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A lot of modern day call centers will be using this method as an interview process. It is probably in your best interest to ensure you have at least one working device that can assist in this process. The only other option is to stay away from companies like this. And you probably could have used someone else’s phone or device. I know people who used a library computer before. There are other means. :) Less
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As I stated before your comment: And you probably could have used someone else’s phone or device. I know people who used a library computer before. There are other means. :) This is not an option for me. And as for staying away from as you say "companies like this" why would I know what companies REQUIRE a video interview? I wouldn't. AND since it is a requirement why not offer a place to do this on site as other/some companies do for assessments. This video interview is not with a live person in real time. It's with a cartoon I suppose. And when you are ready to purchase that additional device for me let me know. Otherwise don't tell strangers what they should buy. Your comments were pedestrian. There was nothing insightful or actually helpful. Nothing changes the treatment I received from Jobvite and Hulu and THEY invited me I didn't impose myself upon them to get to the third step in the process. ;) Less
- Tell me about yourself - Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer changed your approach to your work or the work of your team? -
4 Answers↳
I would love to get in contact with you as I have a few questions to ask. I have a video interview with them now that I need to complete. Less
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Hi, how many stages was the hiring process? Assessment first, then HireVue interview and what please? Thank you. Less
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hi I would love to know more
Why was there a gap in your previous employment history?
3 Answers↳
mother passed away
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Considering it was a temp to hire position what kind of background verification did they do? Did they check for education? Less
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No gap - have full history of ongoing employment. Last employment was at same company for position was for 13.5 years. Thank you for the feedback - I will add more employment to resume. Less
Fidelity is highly regulated and often times that means saying no. How would you handle saying no to a customer?
3 Answers↳
I made sure to say I would explain to the customer why I am saying know. The customer needs to know I cannot help because X. If possible, I would redirect them to resources that could help. The customer needs to know that I could not help for a valid reason, not just because I did not want to. Less
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You should reframe it as what you CAN do for the customer
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Also offer to put in feedback if it is something fidelity does not yet offer.
They ask the standard questions, what are you currently doing, why do you want to work for Weebly, and a brain teaser There's a chest of drawers in a room, and in the top drawer there are 22 socks. 11 black, and 11 white. You are reaching up into drawer from below, what is the minimum amount of socks you would have to pull before you got a matching pair?
3 Answers
What is your typing speed?
2 Answers↳
Complete online assessment and give numbers to the recruiter.
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I would say its average speed
Tell us about yourself
2 Answers↳
told them about myself
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What kind of drug testing do they do? Do they do it on the spot?
