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Customer experience manager Interview Questions

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Customer Experience Manager interview questions shared by candidates

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Reign Management (NJ)
Account Manager - Hospitality Experience was asked...16 August 2018

Can you work late hours?

2 Answers

Yes.

You are expected to work +12 hours a day 5-6 days a week

ReedHein & Associates

Tell me about your work history.

1 Answers

Basic overview of what you've done in the past.

Goldbely

The interview was mainly focused on my ability to coach team leads. I was asked to provide several examples of difficult employee management situations and how I handled it.

1 Answers

I was honest about two difficult employee situations, one with an employee who said they wanted to move into management but did not complete the training options I provided to help them get up to speed on a technical level. Another was with an employee who suddenly started showing up late and leaving early with weird excuses. In the latter situation I found out she was having childcare issues that she was scared to talk about due to losing a job over it at another company. We were able to work around it until she found reliable care for her child and her productivity improved after opening up about this challenge. She has since gone onto have great career growth while balancing motherhood which made me really happy! Less

CA Technologies

Nothing very surprising, standard interviewing techniques.

1 Answers

Can I ask what question they asked you? What kind of interview technique do you recommend? Less

Brussels Airlines

Expliquer votre parcours et pourquoi vous proposez votre candidature

1 Answers

Avec une présentation de ma carrière

Ōmcare

What attracted me to the role?

1 Answers

I researched the company and was compelled by the products and growth opportunities in the marketplace. Less

Provident

Are you willing to work weekends and extra hours?

1 Answers

No. The original advert was for some weekends and for set hours on a shift basis with a salary. They expect you to work extra hours at the drop of a hat with no pay. Also you have to use your own vehicle which they contribute pertol to but not wear and tear or extra business use insurance. Less

Club Quarters

How do you set yourself apart from the next person?

1 Answers

I'm a driven solution seeker that uses logic over emotion

Air Canada

situational customer service questions

1 Answers

You’re not alone my dear AC did the same to me I have been interviewed by someone that very unprofessional from Quebec for phone interview I was barely hearing her she looks like she just woke up when I asked her to repeat the question s since I cannot hear she got mad... the worst company ever Less

American Automobile Association (AAA)

Interview questions asked to rank skill level in Microsoft applications, experience with VOC, and experience presenting.

1 Answers

Provided answers describing my experience which was not sufficient to gain in-person interview Less

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