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I'm multilingual and I have over 5 years experience.

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i explained a situation t my former job where i had a conflict with a co-worker.

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Hear the customer our, make sure he knows Im listening and then find a solution which aligns with the customers needs and the company's policy. Less

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Told morning shift, but the only shift they hire for is mid-day. (11-7 or 12-8)

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I answered giving all the knowledge I have of Webhelp, I was then prompted to research a company called Google. Perhaps the interviewers sense of humour but if it's a sychophant the company is looking for, I'm afraid i'm unable to adhere to a chinese style of working and answered honestly, stating that i just need a job to pay my way in life, would do a job and would go home happy at the end of each working day. Less

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As a reflective and creative person, when posed with such questions, I require to pause for thought as there have been many experiences, I offered competent answers. Less

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A question that has to be answered with more than a yes or no.

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How would you handle an upset customer?

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I gave a few scenarios from my own experience