Customer Retention Agent Interview Questions


Customer Retention Agent interview questions shared by candidates

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Retention Agent was asked...17 June 2015

how would you sell a item

1 Answers

pretty much gave the basics the benifits and gave a price and why


What made me different from the other candidates?

1 Answers

I'm multilingual and I have over 5 years experience.

BIGDOG Payments

Explain a situation where you were confronted with a conflict and how did you handle it?

1 Answers

i explained a situation t my former job where i had a conflict with a co-worker.

Summitt Energy

How will you deal with an irate customer? How many years of customer service experience do you have? What led you to this job?

1 Answers

Hear the customer our, make sure he knows Im listening and then find a solution which aligns with the customers needs and the company's policy. Less

Focus Services

What is your availablity?

1 Answers

Told morning shift, but the only shift they hire for is mid-day. (11-7 or 12-8)


What do I know about Webhelp?

1 Answers

I answered giving all the knowledge I have of Webhelp, I was then prompted to research a company called Google. Perhaps the interviewers sense of humour but if it's a sychophant the company is looking for, I'm afraid i'm unable to adhere to a chinese style of working and answered honestly, stating that i just need a job to pay my way in life, would do a job and would go home happy at the end of each working day. Less


Questions regarding experiences had in the past.

1 Answers

As a reflective and creative person, when posed with such questions, I require to pause for thought as there have been many experiences, I offered competent answers. Less


What is an open ended question.

1 Answers

A question that has to be answered with more than a yes or no.


Tell me about a time you had to overcome an obstacle.

1 Answers

How would you handle an upset customer?

Utility Warehouse

They asked a few competency questions

1 Answers

I gave a few scenarios from my own experience

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