Customer Retention Specialist Interview Questions


Customer Retention Specialist interview questions shared by candidates

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VXI Global Solutions
Customer Retention Representative was asked...14 April 2020

what is an acceptable excused absents

3 Answers


Death of family member immediate.

You would have to refer to the attendance policy. There are several.


What do you know about Hiscox?

3 Answers

I'd done a bit of research so I was able to reply that I knew what sort of insurance they offer as they're not the usual run of the mill type of company. They cover a lot of business insurance that you've probably never needed to know about, so do your homework before you go to an interview with them. Less

i read on internet

i read about hiscox on article

TSA Telco Group

You will be provided with a random topic for a role play.

2 Answers

hi there, what was the interview like?and what is the role play about?i have an interview tomorrow, such a short notice and i am freaking out. Less

Hi there.. It is very easy.. Sometimes they give you a scenario and you have to think of how to handle them. Very easy to get in be confident and be friendly Less


In the skills test, my most difficult question was balancing the cost of search placement with the overall cost of a sale, and which position in search would be the sweet spot.

2 Answers

I would like to know a bit more about the test if you don't mind. I would really appreciate it, Less

The Excel spreadsheet was corrupt and I couldn't drag/drop macros. Really slowed down my work. Less

SP Data Digital

The interviewer would provide you the real case situation and candidate should reply immediately for the response.

2 Answers

Did they let you know if you were hired or not?

Yes. I received an email which informed me for not-hiring.

Crossover for Work

Hmm.. take your test

2 Answers

0 ▼ If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Less

I actually prepared with the same resource as the guy above me, that site has litterally the same questions Less


In the 3rd part of the interview where I met the hiring manager in person, they gave me a basic senario where a customer was upset from a previous negative experience and was looking for assistance choosing the best vacation package based off some background info that was provided 15 min prior to roleplaying a phone call of the senario. The question was: how do you assist the customer.

2 Answers

1. Show courtesy and concern towards the customer for having gone through a negative experience. Acknowledge the effor they put forth to get to this point like explaining a situation multiple times or having to call and speak to several different people...long hold times (you get it). Repeat the issue for clarification. Probe the custoemr for additional information. Right fit a solution that is tailored to the customers needs. Move the conversation forward and ask for sale. Upsell where necessary. Give customer resolution with strong recap (this is what you called in about and what we covered). End call. Less

Call imo I give answer


Absolutely no difficult questions, it's hard when interviewed by people who seriously are not qualified to handle difficult insurance issues. It's a truly terrible operation, leveraging bad HR decision making.

2 Answers

They attempt to learn the local insurance business by interviewing brokers doing a mock presentation. Then attempt to hold on to interview materials. Less

Thanks paychex you also forgot to pay me for my travel expenses.

Globe Life

How many times should you be tardy or absent in the 1st 90 days?

2 Answers



Why would you want to work here? What attracted you to this position?

1 Answers

The best answer is the community service the company is associated with and that you have heard that it is a nice and fun place to work. Less

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