Customer service advocate Interview Questions

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Customer Service Advocate interview questions shared by candidates

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UnitedHealth Group
Customer Service Advocate was asked...9 January 2023

Do you have any relevant experience?

New York Life

Describe a time you handled a difficult customer?

Adecco

Are you looking for a full time or part time position?

1 Answers

I answered that I was looking for full time and permanent position.

Gerber Life

They asked me about my previous jobs and how they prepared me for this job.

1 Answers

I told them what I did in my previous jobs that make me a good fit for this position. Less

Gerber Life

What makes me a great fit for this job position?

Cigna

Tell me a time you encountered a difficult customer

Gerber Life

They said that I would have multiple applications on my computer open at the same time and asked me if it’s somethings that I have done before or something that I would be able to do.

1 Answers

I said in my experience I’ve only had two applications open at the same time with a previous job. But I am computer suave and I know that I will be able to handle all applications running at the same time with no problem Less

UnitedHealth Group

What does good attendance mean to you and why?

UnitedHealth Group

Tell me about a time you had to explain something/train someone who just wasn't "getting it."

UnitedHealth Group

What tools do you use to deal with negative feedback?

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