Customer Service Analyst Interview Questions
225
Customer Service Analyst interview questions shared by candidates
What is my experience with Microsoft Excel and what do I do if I do not know enough?
4 Answers↳
I have complete experience
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I have a strong and complete experience in Excel over the past 25 years.
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I have a complete experience but because of my current job i didnt exercise to work more in a computer abd if i didnt know enough i will refresh my knowledge willing to learn and train if needed. Less
Are you comfortable with phone support as well as chat support?
3 AnswersWhere do you see yourself in 2 to 3 years?
2 Answers
Tell me about yourself and why you think you may be a good candidate for this position.
1 Answers↳
I am a goal-driven professional who thrives on providing excellence with a proactive and strong leadership approach focused on getting the job done right, from conception through implementation. Extensive experience managing projects and developing productive client relationships in various work environments. I am also a detail oriented self-starter with clear and direct communication and effective decision making skills. Organized, highly motivated problem solver who resolves conflicts and gains consensus through mediation and collaboration. Less
I was asked several questions regarding types of analysis experience to how I dealt with conflict.
1 Answers↳
I answered each questions honestly.
Why you want to join RBS and introduction, strengths.
1 Answers↳
Because of such a reputable brand , great work culture and environment
"What did you do when you made an error, how did you handle it?"
1 Answers↳
Explained the error I made at a former employer (this was an actual error, not made up for the sake of the interview) that caused a delay in production. Admitted my error to my supervisor, but first did everything in my power to alleviate the damage so that when I explained the mistake, I had already corrected it. Less