Customer Service Engineer Interview Questions

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OSIsoft
Customer Service Engineer was asked...13 January 2015

Given a group of 8 identical items, one of which weighs either more or less than the other 7 (which all have the same weight), what are the least number of steps required to determine the odd item and if it weighs more or less than the others using a two-sided balance scale.

2 Answers

Put 3 each on both sides, if they weigh the same than put the other 2, one on each and see what is different. Done in 2 steps Less

3. You also have to determine if it weights more or less than others

Siemens

What motivates you?

2 Answers

Money

Don't know

eSentire

What is port for HTML

2 Answers

Was the guy called Ciaran lutrell?

Very funny.

Havells India

He asked questions technical and general knowledge

1 Answers

Easy

Community Banking Connection

Company is looking for dependable and reliable people. The position handles the computer support for banks. So your going to have to prove a clean record. The only surprising question was the declaration that many of the employees were Christians and that their faith was important to them, the question was does this present a issue at all.

1 Answers

This wasn't a problem for me. I actually found that I went to church with another employee. I think they were just trying to find out if I had positive connections to the community. Less

FUJIFILM Medical Systems

Why do you believe that you are qualified to file this position; in what ways do you resolve customer conflicts with unforeseen delays in service?

1 Answers

I answered humbly and truthfully with the following statement: I believe I am as good as anyone that can troubleshoot, repair, install, and network equipment. However, I believe in making my customers feel as if they are the only ones in the room when I am there taking care of them. When I experience an unforeseen delay in scheduling, or have to unexpectedly change my work schedule. I tell the customer the least amount of details, in order to get them to understand that I have an other emergency that needs my immediate attention, to include offering them my sincerest apologies for the unforeseen situation. Less

Virtela Technology Services

mpls packet flow. L3/L2 VPN. BGP/OSPF.

1 Answers

gave almost 90% answers

Siemens Healthineers

Tell me about a time when you dissembled something and successfully repaired it.

1 Answers

While the point of the question is to see how deeply involved the repair was, it is also to see how well you can explain the repair. It simulates telling a customer what you have done on their instrument. Less

Siemens Healthineers

If you were a sailboat captain what 3 items must you have.

1 Answers

A compass, a sextant and a looking glass.

Siemens Healthineers

What was the time frame of the process?

1 Answers

It took a little over 3 weeks from the time I put my application to the time I got an offer. Then there was a 2+ week back ground check to make sure they would hire me, only they did I put in my 2 week notice to my employer. So it was lengthy. Less

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