Customer Service Supervisor Interview Questions


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Marriott International
Outlet Supervisor was asked...9 September 2016

give an exampld of how tou handled a difficult situation

33 Answers

I"ll handle situation very innocently and calmly and patiencely because if we handle situation in angriness and fastly some more problems occur Less

Difficult situations will always be present in the work environment both with guests and staff. It will not always be a win win for both parties but the best solution is important. For guests , its important to hear both sides of the incident before trying to find a solution. Satisfying the guest is important to keep a guest than to find a new one. Make a decision that will atleast motivate the guest to want to come back or to sell the company to someone. The rules and regulations still important . Staffs are very important for the functioning of the company. Rules and policies are there to guide and so a solution should not jeopardize the company. Less

to answer this question, it is necessary to determine the time limit for decision , the quick decision is different from the decisions of the longer time.In the case of the quick decision of the critical situations, the first step is to inform the administration and obtain a mandate to take an appropriate decision.If the problem concerns the customer i will excert solicitude to satisfy the customer the best service - - - 2 - If the problem related to administrative action will be decisions to abide by the decisions and rules In case there is sufficient time to the decision and obtained the authorization from top management to do so, it means that the problem is related to administrative work and will be the procedures 1 - abide by the rules and laws 2 - the several alternatives to solutions 3 - the development of a plan to implement each solution 4 - choice the solution must contain this important point (- A - The fastest - B The least cost - the appropriate resources available 4 - Decent level of quality 5 - does not conflict with the plan and the approach of the higher management) thats my way in critical situations Less

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The Emirates Group

Guest found a hair on the food what will you do?

19 Answers

Approach the guest and apologize and make sure that letting guests feel that we are really taking care about them and food safety as well. And in the same time,during the conversation is going on try to fix the problem by offering new dish for the guest.. And the important thing is we have to create an environment where that guest can be absolutely satisfy. Less

first take ownership and apologize to the guest, and ask the guest to allow you to make another dish for him/her, Less

If customer found hair in a food so firstly we remove the food on table and using LATTE module Listen, Apologize,Take action,Thank you and encourage after that we will provided the new food if customer not agree so we will refund the whole amount of bill and give customer recovery coupon. Less

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Oriana House

No question was really difficult, general questions like, what do you like most and least about job, what are your short term and long term goals

7 Answers

They had me fill out papers but I had to do another interview at a facility they called it a tour Less

Did the pee test you and how long was it after the interview was it. And if so do they watch? Less

You go to another facility for the drug test

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Tell me about a time when you had to make a decision without all the information you needed to make the decision. What was the decision and what was the outcome.

7 Answers

I would have to rely on personal experience and how to prepare for the unexpected. It is difficult to make a decision without all the information needed but history of how similar situations have played out will ensure a reasonable outcome. Less

When I don't have all the information I need to make a decision, I try to pool my resources and gather information. Do some research, ask other employees, so that I can be as educated as possible going into the decision. Then I trust my leadership skills and if the outcome is not as expected, I would try to make further decisions that could help the situation. Less

I was asked how much lean and safety experience I had.

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Danzas AEI Emirates

What were the daily duties of my last role at my previous organization?

6 Answers

I answered in detail giving a complete overview of my duties.

Me before company in work invontory+quality check picking and packaging

My daily duty was open the showroom and clean my workplace ,checking sales bill, availability of selling product and follow the customer requirements. Less

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OCS Group

what was my last job

6 Answers

Sofa technician

Sofa technician

Sofa technician

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The Home Depot

Would you place blame on underlings for not completing a task, or take personal responsibility for their failure?

6 Answers

As the Supervisor, it is your job to lead , educate and direct your employees. But the key is communication and follow up to ensure the assigned task were completed timely. Less

As a supervisor, accountability is of the upmost importance. As such, I would hold myself accountable for any existing inefficiencies, staff development, or training, that may have contributed to the failure and would hold the staff accountable for failing to complete assigned task. Less

As a leader it's my job to communicate with employees to get the best of there ability not to make them feel useless Less

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In trouble shooting if you are not finding the fault what you will do?

6 Answers

ask to my senior on duty

I will ask my duty commander

I will check with relax mind. I hope i will fix it.

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Costco Wholesale

What are the 5 rights of merchandising?

6 Answers

The five rights include providing the right merchandise, at the right place, at the right time, in the right quantities, and at the right price. Now repeat this out loud many times. Less

The right item at the right place at the right time in the right quantity in the right condition at the right price Less

Right product, at the right time/season, right price, right amounts of product needed and right display area IE: perhaps I level, right area in the store, right level for the customer too be able to reach the item and have items stacked on shelf correctly so all items can be seen Less

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What were my job duties?

6 Answers

Dependable responsible and hard working candidate and friendly and kind

Activity, responsible, carefully, properly, friendly and honestly.

Activity, properly, responsible, friendly and honestly.

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