Customer Success Manager Interview Questions
As a customer success manager, it is your job to use your expert customer service skills to retain and expand the clientele. Employers are looking for candidates who can refer to the value of their products as well as understand the needs of their clients. In an interview, be ready to answer situational questions that will assess your ability to persuade clients and reel lapsed customers back in. CSMs often have to work under pressure, so be prepared to explain how you will excel in this environment.
Top Customer Success Manager Interview Questions & How to Answer
Here are three top customer success manager interview questions and tips on how to answer them:
Question No. 1: Can you describe how you unlock opportunities to innovate and solve problems?
How to answer: It is important to show that you can reflexively respond to problems as they arise while also anticipating your customer needs before they occur. Try to prove your skills through examples of how you would look ahead to their clients' future problems, and then create innovative solutions for those issues that will ultimately expand the relationship.
Question No. 2: How do you extend the client relationship to ensure loyalty and retention?
How to answer: To truly embody the title of customer success manager, you should be able to describe specific processes and communications strategies you have employed to grow and maintain long-term customer relationships.
Question No. 3: How do you prioritise tasks when asked to complete several tasks simultaneously?
How to answer: This open-ended question is used to determine your ability to organise your time according to the importance of tasks. It provides you with an opportunity to discuss how you go about completing tasks based on deadlines or level of difficulty while being flexible and changing your priorities or routine on the fly, maximising your time management and productivity.
Are you willing to work 7 days a week in some weeks?
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Possibly.
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Yes sir, I am ready to work 7days every week
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I can do 8hours work daily.
What is your leadership style?
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One approach doesn't fit all scenarios, so better you develop wide set of styles as per scenario needs. In other words, be a transformational (aka Agile) leader Less
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As a leader, it’s important to be approachable and knowledgeable in your field. Understanding the work and communication styles of your employees is crucial, as you’ll need to assist your employees daily in a manner that is effective and efficient for their own unique learning style. My door is always open for my team members who request guidance, and as an effective leader, I should always be able to provide guidance and feedback that feels understood to them and their needs. Less
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It's important to learn the organization's culture and get to know the employees to determine and apply the best approach. Ultimately, we want to take the best of the culture, expand on it, utilizing employees' strengths before making, or suggesting any major changes. Less
Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.
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Are you native Japanese? or foreigner?may be they hope native japanese speakers. Less
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Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Less
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Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Less
What am I looking for in a company?
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I was looking for growth opportunities, teamwork, and a positive atmosphere.
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A small company that is agile and innovative.
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A company that is growing based on changes in the industry, forward thinking, and one that invests in its employees. Of course, ethical standards, are a given. Less
Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?
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False
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A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Less
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True
Do you know why I am interviewing with you? Normally I don't interview for your role.
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I think that's very valuable to understand candidates
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I think that's very valuable to understand candidates
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"I am not sure, I wasn't given much detail about this particular interview."
Puzzle and Pattern Questions; Grade-Level Math; Random Vocabulary
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0 ▼ If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Less
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I actually prepared with the same resource as the guy above me, that site has litterally the same questions Less
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If you need help passing the CCAT (hardest part of the process in my opinion) I passed it by studying ruthlessly. I found this site that has EXACTLY the SAME CCAT as crossovers and just took that a bunch of times. CROSSOVERCCAT(dot)COM I recommend this for anyone that has the proctored CCAT coming up. It is the SAME test as CROSSOVER for WORK I woulden’t have been able to pass without it! Less
How would you handle a difficult customer?
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Make sure that you listen to their concern, which is half the battle in determining the solution. As long as the customer feels that they have been heard, they would be more open to resolving it and accepting the solution. Less
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Yes, I will show all my career experience over here.
If you had to win 2 out of 3 games, would you first play a) a pro, your best friend, then a pro OR b) your best friend, a pro, and then your best friend.
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1. I would play the pro to understand how they strategize in the first game. 2. Test competitive strategies with my best friend on the second game. Considering he is my best friend, and he knows i need this, he would probably let me win for the bigger picture. 3. Last game with the pro using my tested strategies to win the pro. You may choose your friends and battles in life but you not your competition, learn from your friends and battles to gain experiences to achieve positive outcomes against your competition. Less
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Option A - figured I would have a better chance of learning from the first pro in order to win the last two games Less
