Customer Support Analyst Interviews

Customer Support Analyst Interview Questions


Customer Support Analyst interview questions shared by candidates

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Customer Support Analyst was asked...19 June 2012

What port is SSL transmitted?

2 Answers

There are different ports SSL is transmitted but the interviewer insisted upon only 1 - 443. However, for different server mods there are different ports SSL can be transmitted. Less

Port 443


How would you find out how many telephone poles are between Oregon and NY

2 Answers

Call the telephone company

First I would determine the average distance between telephone poles. Then I would calculate the road length between the two locations. This would lead me to a estimation of the number of telephone poles on the major highways between states. Less


This job is different from what you are currently doing, how would you stay motivated?

2 Answers

I told the lady calling in from Brazil who asked the question that I am a very motivated person, that motivation will not be an issue for me at all if I am hired. Less

I start day ,daily looking at my family all motivation I need


Tell me about the work environment or structure at your last job?

1 Answers

I worked in teams of 8-10 associates reporting to a team manager. It was a large corporate environment. Etc. Less


If you were animal what kind would you be?

2 Answers


Feline of any kind


if you promise customers that you will get back to them very soon. however, an emergency thing interrupt in. what should you do.

1 Answers

explain to customers about the situation and ask for pushing off response time. most customers can understand. -- this answer is from hiring manager. Less

There were several questions asked, but general questions were regarding the last position.

1 Answers

The answer was the detailed responsibilities of my last job.


All Behavioral/situational type questions but they verify those with people involved in that and failure to do so might fail the competition

1 Answers

Real life scenario, how did you help a coworker, what did you to make your work process better, recall an exceptional service - etc Less


What is my basic famisrlity with the cable industry

1 Answers

Advised of my previous experience and skills as it related to position


The questions are specifically tailored to you, the applicant, I believe based on the results of your personality assessment.

1 Answers

Because the questions are very tailored, the best way to answer is to relax and be very conversational. Some preparation of common questions beforehand will put more than enough answers in your back pocket. Less

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