Customer Support Services Interview Questions
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Customer Support Services interview questions shared by candidates
have you ever been fired or asked to leave
6 Answers↳
yes of course -- because liars thieves and embezzlers and such don't like me
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They like it when you tell them that u lied for them
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In this industry every one is a liar and embezzler
How do you screen shot using the iMac?
4 Answers↳
I really didn't know at the time because I was used to using a PC
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Would they hold that against you, if you didn't know because you might not have Mac experience? (Gasp! I realize what year it is and love my Droid. ;) ) Did you have to take an online assessment and do they reveal your score? Less
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No they didn't hold it against you. N u do take test online but as long as you know basic things you will be ok. Less
how technology is changing his size like reducing nanometers? like 800nm to 22nm scene from 1989?
1 Answers↳
Nanometers process is an advanced lithographic node used in volume CMOS semiconductor fabrication. it is reduce his size to shrinking transistor and diode in single cheap wich is very useful and less power consumption also..like exactly cheap manufactures intel and amd does. Less
Basic character questions and call center life style questions.
2 Answers↳
Honestly
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What type of drug test does Dish administer
“What’s the difference between a manager and a leader?”
2 Answers↳
A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less
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A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less
Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
2 Answers↳
The only negative comment I would make at this point is that WS currently doesn't have any work for me. I am still waiting to be called for a project. It has been a couple of weeks since WS sent me the congratulating email on passing their selection process. I'm optimistic some work will come along soon, so we'll see... Less
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Hi. Have you received an assignment yet, & how long after your acceptance? If you don't mind, please also explain the process; training you received; what your starting hourly wage is & promises of raises; your opinion of the assignment so far, etc. Thank you! Less
Talk about a time you had to handle a irate customer. What steps did you take?
2 Answers↳
Listen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. Less
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First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. Less
