Department manager interview questions shared by candidates
HR - round 1 :- Tell me something about you. What were your basic roles in previous company? Question from my basic roles and responsibilities. What was the total size of staffs you have handled? Take a scenario where you have a very high performing staff in terms of Sales, targets and customer service but not disciplined, what action will u take ? How do you motivate your team to achieve targets ? 3 challenges u faced in previous organisation? How you managed them? Why you want to join Shoppers Stop? What is your notice period? What was your in-hand salary and current salary expectations? How you came to know about the job opening? Unit Head - Round 2 :- Take me though your CV. Size of the store u handled? Total staffs you handled? Roles and responsibilities and how you manage staffs? What was your inventory size? What was your target? What was your achievement? How you set your targets? What was your growth per year? What was your attrition rate? How much was your store walk-in daily and weekly? What was your bucket Size? What was your conversion? What was your staff profitability? How you manage your targets? How you make reports - Daily weekly or monthly ? What basic challenges u faced in previous job? How you achieve targets? What basic measures u take when targets are not achieved? How you motivate your team? Tell me a scenario where you handled staff issue. What do you understand about Costumer Service? What you think is most important - Customer or SOP? If there is a condition where u need to chose between Customer and SOP, which one will u choose and why? Tell me about your family. What you know about Shoppers Stop? Area Head - Round 3: Take me though your CV. Tell me about your family. Tell me about your previous job How you achieve targets? What do you understand about customer service?