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Director of technical support Interview Questions

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Director Of Technical Support interview questions shared by candidates

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Henry Schein
Director, Customer Services & Technical Support Call Center Operations (Software) was asked...12 March 2016

“What’s the difference between a manager and a leader?”

2 Answers

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Less

OpenMarket

Experience managing a global team?

1 Answers

I have experience indirectly managing a matrixed, global support network.

Corra Technology

This position has (x,y,z) realities that can be challenging. Can you still be passionate about the work despite that?

1 Answers

I can be passionate about the work because of that! It was an honest question that deserved an honest answer, and fortunately those realities aligned very well with what I was looking for in a position. Less

ViaQuest

Please walk me through your job history, touching on pertinent experiences that relate to this position.

1 Answers

I spent about 15 minutes reviewing experiences and accomplishments that related to the job. Less

MRO-TEK

How do you manage projects, managing risks, how to make sure deliverable to customer site, give reference

1 Answers

Project defination, collecting proper inputs, describe project scope, logistics planning and execution, Cost management Less

Cloudflare

How would you improve cross-functional communication?

Reltio

Ability to work in fast paced and dynamic environment

MongoDB

Design a system that provides reliable consistent access to data.

Henry Schein

“Do you prefer strategic planning or execution?”

MercuryGate International

How do you handle difficult personalities? Like how do you work with someone that is just a plain jerk?

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