Dispatcher Interview Questions
You can expect the interview for a dispatcher position to revolve around your communication and multitasking skills. Employers will want to make sure that you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. Prepare to provide examples of instances when you prioritised a list of tasks you had to complete in a short amount of time or explained a difficult concept to a colleague.
Top Dispatcher Interview Questions & How To Answer
Here are three dispatcher interview questions and tips on how to answer them:
Question No. 1: How do you handle high-pressure environments?
How to answer: As a dispatcher, it is likely that you will be expected to quickly and calmly diffuse stressful situations and share vital information. It is important that you can remain calm and make thoughtful decisions under pressure. Share an anecdote about a time when you attended to an emergency at work.
Question No. 2: How do you feel about working nights and weekends?
How to answer: Dispatchers may work unconventional hours due to the nature of the role. It is likely that the interviewer will want to hear that you are flexible and can meet the organisation's needs. Consider discussing methods that you use to stay alert during late-night, early-morning or quiet shifts.
Question No. 3: If a caller was panicked and unintelligible, how would you go about taking their call?
How to answer: Communication skills are vital. It is especially important that you can communicate with people experiencing intense emotions. Show the interviewer that you know how to ask specific questions to get the basic information you need, such as the caller's location and situation.
If the weather has gone down at your destination and the flight was dispatched without an alternate, what would you do?
6 Answers↳
Find an alternate....call it in to flight crew.
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1. Land at the nearest suitable airport. 2. Go back to the departure airport. 3. Circle the pattern until the wx clears Less
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121.631 the flight!
She asked me if I didn't mind working different shifts.
6 Answers
The first thing is a verbal comprehension and math comprehension test, read "math word test", my least favorite. Both are online with which I have a hard time. I must have not read the math questions correctly and/or was not clear on the answer they were looking for because I got released from the interview immediately.
5 Answers
Would i be willing to learn new skills.
4 Answers↳
I answered honestly that i always strive to learn new things especially skill sets. Less
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Yes
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Yes
How would you handle a phone call where someone is loudly using profane language and is hard to understand?
4 Answers↳
I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible. Less
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Patiently, calmly, clearly and with precise direction
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Calmly, patiently, sense of urgency, precise distinct directions, keeping them calm and gathering pertinent information until police or ambulance rescue arrives; then direct them to a crises number if they need further assistance. Less
Willingness to relocate?
4 Answers↳
Sometimes it’s easier to start out regional and then go to main line.
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My dream is to work for this airline
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Yes
Are you willing to get your CDL w passenger endorsement?
3 Answers↳
Yes, as I was aware this was necessary for the position.
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I do have a CDL from driving for Brown Transportation.
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I have a CDL from Brown Transportation
