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I said I haven't used them, but since everything is XML based, I'm sure publishing tools exist to do this. There are plenty of large corporations who need to do this where one person wouldn't be expected to manually make this many changes. They replied that these tools do exist, but they don't have them. They then started to probe about my (limited) software background. Uhh...this is a Technical Writer/Documentation Manager position. Do you also expect me to write scripts and develop software? Give me 2 paychecks then, or provide the tools needed to perform the job. Less
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Work with them to find the cause of the ennui - boredom, need a change of "scenery", a problematic SME, a lack of needed skills and a reluctance to admit it, or something else, and then address the identified problems. If there's no actionable "reason" for the lack of motivation, ask them if they think they need to change careers, need mentoring, or how they would appreciate encouragement. Check in weekly with this person and if nothing budges in two to four weeks, consider formal performance improvement coaching. Less
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My answers were based on my work experience and interviewing experience.
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The test was totally out of left-field. Writing about programming is not the same as programming; managing people who write about programming requires MANAGEMENT chops, and a knowledge of the programming process -- not expertise in coding per se! Less