Duty manager Interview Questions | Glassdoor.co.in

Duty manager Interview Questions

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what will you do if a guest leaves the hotel without paying the bill?

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as soon as you realise they have left without paying you should try and contact the person themselves by telephone, email or writing. If they have left a credit card number as confirmation you are entitled to charge the amount due to that number, and then write to them enclosing the receipt and explaining the situation. If this is not possible and you are unable to contact them, or they still refuse to pay despite repeated requests, you should pass the matter on to your local police station and they will help you to pursue it further. They will not normally help if you haven't already tried to settle the matter yourself by contacting the person at least twice.

Why do you want join in this company ?

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Be aggressive

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Someone sends you a nasty email that talks about your credibility or capability? It looks provoking, how would you respond to that email?

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How would you handle things under pressure - for ex: you have your desk phone ringing, someone important in the organization pinging you over instant messenger to get an answer on an important escalation, your manager sends you an sms to immediately come over to his cabin and you have a case that has a service level agreement that is nearing to end. How would you handle all this at once?

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Why you wants to join our organization?

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Technical & Social Standing

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You have one of your colleague logging out almost every day without completing the work/activity instead sharing his work load with you... How would you handle this situation if it repeats everyday?

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As a Manager do u think staff should be happy at work

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What would you do if you face any challenges - whom do you reach out to first?

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