eClinicalWorks Strategic Account Manager Interview Questions

Updated Oct 4, 2021

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Found 15 of over 378 interviews

Interviews at eClinicalWorks

Experience
Positive67%
Negative27%
Neutral7%
Getting an Interview
Employee Referral27%
Applied online27%
Recruiter13%
Difficulty
2.7
Average
HardAverageEasy

eClinicalWorks

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at eClinicalWorks

Interview

Had a phone screening, then first round interview with two SAMs, and then a lat interview with the managers/team leads. It moved pretty fast. Communication was great the whole way

Interview Questions
  • Rate the following from most important to least important: Money, Procedure, or Patient Safety
    Answer Question
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eClinicalWorks

Anonymous Employee in London, England

Accepted Offer
Positive Experience
Average Interview
Application

I applied in-person. The process took 2 weeks. I interviewed at eClinicalWorks (London, England) in Feb 2020

Interview

My friend referred me for an opening, so i received a call from HR. The telephonic interview was completed and then I wan scheduled for in person interview. At the venue office was nice, people were good. I was interviewed by HR, then by L&D for communication, then by Leads with technical aspects and finally by Ops Manager. Once the interview with ops manager was completed, I was escorted by HR to another cabin and they informed about selection and further process.

Interview Questions
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eClinicalWorks

Anonymous Employee in Mumbai

Accepted Offer
Positive Experience
Average Interview
Application

I applied through a staffing agency. The process took 2 days. I interviewed at eClinicalWorks (Mumbai)

Interview

Involved multiple round of interviews: 1. HR- Initial screening. Communication is given prime importance. Company awareness and knowledge will be given a plus point. 2. TL round- Questions revolves around the concept of account management, escalation protocol, customer satisfaction strategies, case studies, etc. 3. Manager round 4. Offer letter

Interview Questions
  • 1. What is account management 2. Why to manage accounts 3. Effective ways to manage accounts 4. Risk involved. Mitigation plan for same 5. Importance of customer satisfaction 6. How to drive it 7. Escalation protocol 8. KYC benefits 9. Effective ways of communication
1 person found this interview helpful

eClinicalWorks

Anonymous Interview Candidate in Ahmedabad

No Offer
Negative Experience
Easy Interview
Application

I applied through a recruiter. I interviewed at eClinicalWorks (Ahmedabad) in May 2018

Interview

The Hr said to me that I am having high expectations and I will leave this company within 6 months, so he doesn't want to waste time after 6 months to hire someone again. So that's why he is not hiring me. My thoughts while he was talking was " he already knows his company is worst & underpaying employees and damn he is almost sure his company culture won't be able to retain me." Thank God I was not trapped in this software cum BPO company.

Interview Questions
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eClinicalWorks

Anonymous Interview Candidate in Mumbai

No Offer
Positive Experience
Easy Interview
Application

I applied through a recruiter. The process took 1 day. I interviewed at eClinicalWorks (Mumbai) in Jul 2016

Interview

First everyone was made to sit. Then our names were called and we were made to fill a online form for the company. Later we were made to sit again and then we were called one by one for the interview. We were all made to sit for at least 2 hours in total. In the interview, since I applied for Client servicing, they only checked my communication skills and how I could handle various clients.

Interview Questions
  • They asked me about myself and what all experience I have. Then I was mostly asked random questions to check my communication skills. Later they discussed about the pay.
1 person found this interview helpful

eClinicalWorks

Anonymous Interview Candidate in Westborough, MA

Declined Offer
Negative Experience
Easy Interview
Application

I applied online. The process took 3 weeks. I interviewed at eClinicalWorks (Westborough, MA) in Nov 2015

Interview

I applied online through their website. I was contacted about 1 month after dropping my resume. HR left a voicemail for a phone screening and did not return my call for 1 week. I was scheduled for a phone screening to learn more about the position and salary requirements. After this, HR scheduled a Skype interview. There were about 15 behavioral questions based on certain scenarios. HR then requested 2 exams (behavioral based and technical). They were relatively easy if you can understand how databases operate. After this, HR scheduled an on-site interview at the local office. Interview had no required questions and was to learn more about you as a candidate and determine fit into the team. They want to see if you can handle stressful situations too. At this point, I had one more scheduled interview with management, but declined it. I did have another offer from a different company with a time-sensitive deadline. HR did attempt speed up the interview process, but it was still very slow. I felt that HR was unprofessional and based on this experience, the company did not impress me at all.

Interview Questions
21 people found this interview helpful

eClinicalWorks

Anonymous Employee in MISSING VALUE

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 4 weeks. I interviewed at eClinicalWorks

Interview

More than 2 rounds, short interview duration and all basic behavioral questions. In my case, all interviews were conducted in Skype. The experience overall was very pleasant. At the end they always ask if you have any questions and they always keep posted. In my opinion was a very professional interview process.

Interview Questions
  • Tell me a little about yourself?
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eClinicalWorks

Anonymous Interview Candidate in Mumbai

No Offer
Positive Experience
Easy Interview
Application

I applied through a staffing agency. The process took 2 days. I interviewed at eClinicalWorks (Mumbai)

Interview

Got selected for second round ,basic questions about yourself and they bascically test your level of communication. 2 nd round- Panel of two members asked the same question which was relevant to the 1st round but did not get selected. Hectic process of interviews you have to wait for hours to get your chance of getting interviewed

Interview Questions
  • they usually give a topic and tell you to speak for couple of minutes.
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eClinicalWorks

Anonymous Employee in Ahmedabad

Accepted Offer
Negative Experience
Average Interview
Application

I applied online. The process took 1 day. I interviewed at eClinicalWorks (Ahmedabad) in Apr 2015

Interview

They have a lengthy process where they interview for days irrespective of your experience and education, first round is HR intro >> Second is team leads >> than location head >> and than HR finalized based on team leads and location heads approval.

Interview Questions
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eClinicalWorks

Anonymous Employee in Westborough, MA

Accepted Offer
Positive Experience
Application

I applied through an employee referral The process took 3 weeks. I interviewed at eClinicalWorks (Westborough, MA) in Apr 2015

Interview

2 team members and teamlead interviewed on the same day. Entire Interview spanned for 1 and half hours. Was asked to go home and got offer after a week. Process was pretty smooth

Interview Questions
  • How would you handle difficult client because they were promised something which was not delivered on time?
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