Front Desk Clerk Interview Questions
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Front Desk Clerk interview questions shared by candidates
"It's midnight, you're working Night Audit, and a guest calls down with a clogged toilet. What do you do?"
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Sorry I would greatly appreciate it if you would take my application in concerning me for the job Less
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First of all I would contact my boss tell he or she what the problem is & get someone to handle the situation . Less
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Either get someone to handle the situation or handle it myself as long as my guests are happy & taking care of. Less
Can you give me an example of "harm reduction" situation on site that you may or may not have solved while during your shift?
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When some one has anxiety the go into a panic sock and descalate the situation and everything and they go back to claim and collective Less
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LOL that’s is not the question, maybe why you did not get the position. What is your understanding of Harm Reduction? When have you had a problem with a co-worker/supervisor, how did you resolve it and what was the outcome? Less
Name a time you went above and beyond to satisfy a guest
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Give a situation or come up with one..
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I remember as a young man , a customer came in our restaurant and ordered a half fried chicken. After he ate the WHOLE thing, he complained it wasn't fully cooked , so we gave him another half chicken . I could have said, " But you ate the whole thing " . Instead I gave him another half chicken. He became a regular customer, and never complained again. Was it worth it? Many times over "yes"! Less
How do you deal with difficult people
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Ill listen to their problem assist by telling them ill fix it if its possible if not ill tell them ill speak to the manager and have it all figured out make sure to be polite respectable and keep a smile on so they can know that im trying to help. Less
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a smile can change any type of situation talk to customer with smile pace voice everything ll b fine Less
Why do you want to work here?
2 Answers↳
What is your availability?
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I believe in the brand and have been working with it for five years!
Are you able to work in a fast-pas environment and stand on your feet for long periods of time?
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Yes
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Yes
what can you do to improve our hotel
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Understand guest
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clean and courteous , greet guest with a smile while smelling good :)
How would you deal with an angry guest?
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Try my hardest to see why she/he is upset.
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Hi Does the company do the background check first or drug test?