Front desk clerk Interview Questions

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Front Desk Clerk interview questions shared by candidates

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Jackie's International
Front Desk Hotel Clerk was asked...29 January 2014

"It's midnight, you're working Night Audit, and a guest calls down with a clogged toilet. What do you do?"

4 Answers

Sorry I would greatly appreciate it if you would take my application in concerning me for the job Less

First of all I would contact my boss tell he or she what the problem is & get someone to handle the situation . Less

Either get someone to handle the situation or handle it myself as long as my guests are happy & taking care of. Less

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Tenderloin Housing Clinic

Can you give me an example of "harm reduction" situation on site that you may or may not have solved while during your shift?

2 Answers

When some one has anxiety the go into a panic sock and descalate the situation and everything and they go back to claim and collective Less

LOL that’s is not the question, maybe why you did not get the position. What is your understanding of Harm Reduction? When have you had a problem with a co-worker/supervisor, how did you resolve it and what was the outcome? Less

Marriott International

How do you deal with difficult people

2 Answers

Ill listen to their problem assist by telling them ill fix it if its possible if not ill tell them ill speak to the manager and have it all figured out make sure to be polite respectable and keep a smile on so they can know that im trying to help. Less

a smile can change any type of situation talk to customer with smile pace voice everything ll b fine Less

Marriott International

Name a time you went above and beyond to satisfy a guest

2 Answers

Give a situation or come up with one..

I remember as a young man , a customer came in our restaurant and ordered a half fried chicken. After he ate the WHOLE thing, he complained it wasn't fully cooked , so we gave him another half chicken . I could have said, " But you ate the whole thing " . Instead I gave him another half chicken. He became a regular customer, and never complained again. Was it worth it? Many times over "yes"! Less

Island View Casino Resort

Can you lift 40-50lbs?

2 Answers

Yes

Yes

Dermalogica

Why do you want to work here?

2 Answers

What is your availability?

I believe in the brand and have been working with it for five years!

Island View Casino Resort

Are you able to work in a fast-pas environment and stand on your feet for long periods of time?

2 Answers

Yes

Yes

Island View Casino Resort

What is your availability like?

2 Answers

I was trying to work at the casino island view

Open

Choice Hotels

what can you do to improve our hotel

2 Answers

Understand guest

clean and courteous , greet guest with a smile while smelling good :)

Treasure Island Casino

How would you deal with an angry guest?

2 Answers

Try my hardest to see why she/he is upset.

Hi Does the company do the background check first or drug test?

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