Front office supervisor Interview Questions
64Front Office Supervisor interview questions shared by candidates
Give a specific example of a time you went above and beyond to help a guest or co-worker.2 Answers
I discussed the time I worked at a hotel on the Boston waterfront during a hurricane. I walked through the North End to get to the hotel in the pouring rain, on my day off, to help. Less
There were two elderly lady’s, they were waiting at least an hour for transportation to come and take them to the hotel next-door. I nicely asked my coworker to watch the front desk for me and I dropped them next-door to the next hotel. Because of my kindness I received a $10 tip. Less
Why hotels2 Answers
The best form of hospitality there is
Helping others is rewarding and fun!
Describe how you managed a difficult guest and what did you learn from it? What are your weakness? Why do you want this position? What attracted you to this company?1 Answers
There was a guest dissatisfied with their room location, they requested a certain view that was not visible due to location therefore I offered a different layout that may satisfy. the guest. While I could not provide a requested view the room I provided was a larger and a view of glimpse of the city, Guest had given a great review on how attentive, empathetic on their needs, Due to my length of my recent job (13 years) I would say loyalty is my weakness Hearing they are a members only club and wanted to make it open to the public I felt the it would be an opportunity to assist them in expanding their non member guest. The history of the club peaked my interest Less
gve an example of a time you displayed excellent customer service1 Answers
made up an example
what is your strength1 Answers
following up my actions and attention to details
When can I start and am I currently employed?1 Answers
Immediately and yes I have presented a two weeks notice!
What can you do as a supervisor to meet targets?1 Answers
Make sure everyone is aware of the goals and set individual goals as well.
What are your previous experiences ?1 Answers
What are the skills for you to be a Front Office supervisor ?