Front office supervisor Interview Questions
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Front Office Supervisor interview questions shared by candidates
Give a specific example of a time you went above and beyond to help a guest or co-worker.
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I discussed the time I worked at a hotel on the Boston waterfront during a hurricane. I walked through the North End to get to the hotel in the pouring rain, on my day off, to help. Less
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There were two elderly lady’s, they were waiting at least an hour for transportation to come and take them to the hotel next-door. I nicely asked my coworker to watch the front desk for me and I dropped them next-door to the next hotel. Because of my kindness I received a $10 tip. Less
Describe how you managed a difficult guest and what did you learn from it? What are your weakness? Why do you want this position? What attracted you to this company?
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There was a guest dissatisfied with their room location, they requested a certain view that was not visible due to location therefore I offered a different layout that may satisfy. the guest. While I could not provide a requested view the room I provided was a larger and a view of glimpse of the city, Guest had given a great review on how attentive, empathetic on their needs, Due to my length of my recent job (13 years) I would say loyalty is my weakness Hearing they are a members only club and wanted to make it open to the public I felt the it would be an opportunity to assist them in expanding their non member guest. The history of the club peaked my interest Less
When can I start and am I currently employed?
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Immediately and yes I have presented a two weeks notice!
What can you do as a supervisor to meet targets?
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Make sure everyone is aware of the goals and set individual goals as well.
What are your previous experiences ?
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What are the skills for you to be a Front Office supervisor ?