Global Customer Support Representative Interview Questions
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Global Customer Support Representative interview questions shared by candidates
Global Customer Support Representative was asked...7 January 2012
You’re in a room with three light switches, each of which controls one of three light bulbs in the next room. Your task is to determine which switch controls which bulb. All lights are initially off, and you can't see into one room from the other. You may inspect the room only once. How can you determine which switch is connected to which light bulb?
4 Answers↳
Call the switches 1, 2 and 3. Leave Switch 1 off. Turn Switch 2 on for five minutes and then turn it off. Turn Switch 3 on. Enter the room. If a bulb is on, it's controlled by Switch 3. Feel the light bulbs for heat. The warm bulb is controlled by Switch 2. The bulb that is off and cold is controlled by Switch 1. Less
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4way
Global Customer Support Representative was asked...16 October 2017
There was a small test at the end role play and shadowing a customer representative, - who is Bloomberg? - what do we do? - how Technical are you - what would you do if you bought a Tv and it won't turn on - what is customer service? - what does going the extra mile for customers mean for you? - how do you do it? - your experience in customer service - give us one bad experience - one good experience - one difficult moment and how you solved it - what do you know about the financial markets? - what else do you know about bloomberg? - who is the competitor? - who are the clients? - who is the CEO? - would you spend all your money (if you had it) on the best Laptop in the world? - if yes then why? - what would you look at when buying a laptop - why laptop and not desktop?
1 Answers↳
Being honest, I regretted being there.
Global Customer Support Representative was asked...31 March 2013
Global Customer Support Representative was asked...7 January 2013
The most unexpected question was: What I know about the platinum service?
1 Answers↳
I answer that was the top service for customer support.
Why Bloomberg, what's Bloomberg's products about, why this role, history of learning Japanese.
1 Answers↳
Check their website as much as you can do
Global Customer Support Representative was asked...6 January 2017
What did you do when you were leading in the military and the morale of the team was low?
1 Answers↳
I would smile and sing.
Global Customer Support Representative was asked...13 September 2015
1. Tell me about yourself? 2. What do you know about Bloomberg? 3. What are the company’s products? 4. Who are their clients? 5. Who are their competitors? 6. What do you know about this role? 7. What requirements do you think are important for this role? 8. Which of these requirements do you have (give example from previous work experience if possible)? 9. What is good customer service for you? 10. How does good customer service differentiate from an excellent one? 11. What challenge do you think will you face in this job? 12. Do you have any questions?
Global Customer Support Representative was asked...15 January 2016
Why did you choose to work at Bloomberg.
Tell us a few situations that you have to deal with irate customers.
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