Guest services manager Interview Questions
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Guest Services Manager interview questions shared by candidates
Why do you want this position. It just about moving up or liking the company...All they want to hear is you want to work into managers position not the GSM. The GSM is meant as a "temporary stepping stone",
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There is no perfect answer to this question, if you dont meet all standards both moral and physical it will cost you this position. Thus the issue with being demanded to live on property. You have no breathing room to be yourself. Less
Describe a time when you had to handle a difficult situation
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Simply by listening to understand rather than to just react
No questions were asked other than if I was willing to be on call 24/7.
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I said yes. There was not much more to it than that.
Why did you choose to work in the spa industry?
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It is an industry for which I am very passionate.
First question is usually: Tell us about yourself..... keep this to 30 seconds. They already have your resume! Why are you applying for this position? Where do you see yourself in 5 years? Then I was shown a picture of a park situation and was told to describe what was going on at a retail store there.
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Phrases to avoid..... do not ever say that you see the job you are applying for as a "stepping stone" to your next position (even though it is). My experience with Disney was that they wanted Cast Members who were happy with mediocrity as far as their position in life. Too much ambition is discouraged there. Interview like you are a Socialist/Communist pretty much. Always use the Disney lingo to exemplify that you understand and have embraced the Disney culture.....words like: Cast Members, not Employees, for example. Less