Hotel front desk Interview Questions

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Hotel Front Desk interview questions shared by candidates

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Jackie's International
Front Desk Hotel Clerk was asked...29 January 2014

"It's midnight, you're working Night Audit, and a guest calls down with a clogged toilet. What do you do?"

4 Answers

Sorry I would greatly appreciate it if you would take my application in concerning me for the job Less

First of all I would contact my boss tell he or she what the problem is & get someone to handle the situation . Less

Either get someone to handle the situation or handle it myself as long as my guests are happy & taking care of. Less

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Ocean Properties Hotels and Resorts

Have you ever worked in a hotel before?

3 Answers

No I haven’t

I have not

I said no

Hotel Indigo

What do you think when you hear the term "front desk agent?"

1 Answers

The front desk agent is the first person the guest sees and encounters customers service wise. The front desk agent sets the tone for the first impression of the customer service the guest may feel they will experience for the rest of their stay. Less

Walt Disney Company

Why do you want to work for Disneyland Resort?

1 Answers

Please don't use the typical reason because it's the "happiest place on earth". Please tell us specific reasons! Less

Catholic Charities USA

Why do you want to work third shift? What was one of the best jobs you have done in your work history and why was that job so great?

1 Answers

I like variety and multi-tasking. I like staying busy and enjoy interaction with the public. Less

Catholic Charities USA

The GM said the job process of hiring would take a while. They need to do background checks, drug screening and have more applicants to interview.

1 Answers

I am very interested in part time work, two evenings third shift, preferably two same nights in a row. Less

Caesars Entertainment

Do an impersonation of your favorite celebrity.

1 Answers

I did a poor impersonation of Arnold Schwarzenegger. I still passed, so don't be nervous about the quality of your acting or improvisation, just smile and have fun. Less

Ameristar Casinos

At Ameristar, we only hire the best. Why should we hire you?

1 Answers

Given my customer service experience, and my ability to get along with anyone, I believe I am more than what you are looking for. Less

Magnuson Hotels

Why do you want to work front desk at a hotel?

1 Answers

They are more interested in someone with a sales background than customer service; you will be upselling hotel reservations. So emphasize that rather than your friendliness. Less

Ameristar Casinos

What about your previous experience qualifies you for your position and what made you want to work at Ameristar.

1 Answers

Describe a situation where you had to deal with a difficult customer and what you did to resolve the situation. Less

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