In Store Personal Banker Interview Questions
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In Store Personal Banker interview questions shared by candidates
1. Why do you want to work for U.S. Bank? 2. Do you have sales experience? 3. If so, sell me this pen. 4. Tell me about a time when you had to deal with a difficult customer?
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To answer this question, I would advise the candidate to do some research on U.S. Bank as a company. Find a few interesting key facts that resonate with you and connect it to your own experience. Does the company advocate charity, community involvement, volunteer work, etc.? Do you feel strongly about the company's culture? The second question is one of the most cliche interview questions out there. However, the interviewer wants to see your thought process and ability to execute an intelligent pitch. Instead of describing inventive things that the pen features, focus on asking open ended questions to understand the client's need(s). Believe it or not, you will be executing this type of transaction on the job, so get familiar with it! The remainder of the questions will be generally behavioral. Best of luck and I hope this helps! Less
Behavioral questions. They read off a script, write your answers, and judge it based on their point system.
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Give your situation and how it was resolved.
Have you ever encountered an unhappy customer? What did you do and the process behind how you dealt with the customer and then ultimately solve the customers needs.
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Basically, unhappy customers need to vent to someone, that someone is you because you were the one that is helping them today. It's important to remember that this customer has nothing personal against you, the issue has them upset. So I let them vent, then I show compassion, "I'm sorry that this happened to you, but together we are going to work through this issue and correct everything that we can on our end to the best of our ability." Make sure that you show you understand the customers frustration and that you will do your best to rectify the situation. Less
Questions are very subjective (influenced by personal feelings) and can get monotonous while they emphasize on values and family, more than trying to understand the subject knowledge.
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Being transparent and honest is what helps derive the best answer.