Contact Center Manager Interview Questions

54

Contact Center Manager interview questions shared by candidates

Top Interview Questions

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KWS Group
Contact Center Manager was asked...22 January 2019

About deep knowledge of IT systems

1 Answers

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these skills were not indicated in the job description

Electrolux
Contact Center Manager was asked...4 December 2019

Can you tell me a little about yourself?

1 Answers

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The focus was on 2-3 specific accomplishments or experiences that I most wanted the interviewer to know about. Less

Contact Center Manager was asked...20 April 2016

Detailed background; situations; personal

1 Answers

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With specifics and detail.

AIG
Contact Center Manager was asked...31 August 2021

It was a Zoom Meeting presentation tell me all about a sales job. ***Not what I applied for***

1 Answers

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It was a broadcast not a Q&A

UA Brands
Contact Center Manager was asked...15 November 2019

Very Easy question

1 Answers

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All answered with examples

Grainger
Contact Center Manager was asked...20 April 2016

Name a time when you disagreed with what you had been asked to do, and how did you react?

1 Answers

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Gave an example, and explained how I stated why I disagreed with my supervisor, and how I explained my point of view to my supervisor, but proceeded to go with the task anyway. Less

Thrivent
Contact Center Senior Manager was asked...14 December 2017

Describe a time you had to performance manage an employee

1 Answers

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Described a situation with enough detail to convey management style

Hilton
Manager, Contact Center Analytics was asked...13 January 2021

How much square ft of pizza is consumed in the US every year

1 Answers

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This is meant to be a process question but I had refused to answer since the Director could not explain to me why was asking this question. Less

Google
Contact Center Manager was asked...7 March 2016

They asked me specific question about the call center software I have used in the past.

1 Answers

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I explained in details all the software and processes that I have experience with . Less

UA Brands
Contact Center Manager was asked...15 November 2019

Director told I m selected and need to meet the COO .

1 Answers

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. Then next week suddenly they denied

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