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Approach the guest and apologize and make sure that letting guests feel that we are really taking care about them and food safety as well. And in the same time,during the conversation is going on try to fix the problem by offering new dish for the guest.. And the important thing is we have to create an environment where that guest can be absolutely satisfy. Less
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first take ownership and apologize to the guest, and ask the guest to allow you to make another dish for him/her, Less
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If customer found hair in a food so firstly we remove the food on table and using LATTE module Listen, Apologize,Take action,Thank you and encourage after that we will provided the new food if customer not agree so we will refund the whole amount of bill and give customer recovery coupon. Less
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We can do suggestive selling so as to sell new and to sell more
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I sell my best meal at menu
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to wash my hands and start to set up the bar
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I do my best to show recognition and acknowledgement to all employees that meet goals, which keeps morale high and employees on task. Also, when applicable, I keep tasks interdependent within the team, so that staff members require and encourage fellow staff members to complete their work. Less
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Learning the fine dining Standards and Procedures