Service Representative Interview questions in India
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Here are three top service representative interview questions and tips on how to answer them:
Question No. 1: Do you work well in high-stress situations?
How to answer: The interviewer wants to know how you handle the stress associated with fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question No. 2: What would you do if you couldn't work out how to help a customer?
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you are not afraid to ask a more experienced colleague for help once you have exhausted the standard solutions you learned in training. It is always a good idea to share an example from your previous workplace.
Question No. 3: Would you ever bend the rules to make a customer happy?
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
Tell us about yourself and career path
Case studies Logic and mathematics exercises with data processing Few questions on personal interests and background
they ask which software you're familiar with and your experience with customer service.
Tell me about yourself. Your strengths and weakness. How would your colleagues describe you?
Tell me about a time to gave great customer service Tell me about a time you were able to successfully resolve an issue at work
1 Answers↳
I gave examples from my previous work experience.
Tell me about a time when you had to persuade someone?
Name a time you had to deal with upsets customer how did you resolve
Tell us about yourself? Give a brief history of past employment and duties? Why did you leave past job? Was it permanent? Do you have any disciplinary action? Why do you wanna work for discovery? What do you expect to earn?
