Insurance manager Interview Questions
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Insurance Manager interview questions shared by candidates
What do you do when you have 5 customers waiting in line and everyone wants to be out the door in 15 minutes?
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What I would do is personally go up to each and every customer, extend my hand, explain to them my role in the sales process and tell them I want to make sure they understand every aspect of the paperwork so that there are no concerns down the road. I would build value in the fact that this company is doing very well today and that's why we are a bit backed up. People want to buy from us not the competition because we do business the right way. Less
How I would resolve a call from an angry or agitated customer when payment of their claim had been delayed.
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I always respond to a client by saying "How may I help you?" Listen carefully to them and let them vent their frustration while staying calm. Get details and respond as quickly as possible whithin the guidelines and coverage applicable and check status. Less
How comfortable am I with Excel? Also a barrage of the personality, situation-specific questions they downloaded from the internet, even though they were not all applicable...like "give a specific example of a time you resolved a conflict/got others to see your point of view/you achieved a personal goal/blah blah blah...
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I am good with most Office products, and I had researched these same situation-specific questions I might be asked and gave them prepared, BS answers to match their BS questions. Less
do you think you will be able to convince them to buy or make them understand the need for insurance,
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just show the confidencen .. yes
They will ask you questions in regards to what you like to do for entertainment answer honestly. The company likes those who work an play hard
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I informed them that I play multiple instruments and enjoy cats
Working with customers can be challenging at times. Describe one of the most stressful times.
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One time at my previous job I had took a phone call and the customer had asked if we was still making a seasonal drink after I told them no they go very upset and started cussing at me. So what I did was just listen to them and let them finish afterward I explained to them that I could make a drink similar to the drink they wanted. They had asked me what was in it after I described the drink to them, they had calmed down and said they would be on there way to try the drink, they had then said thank you. Less
Tell me about a time when . . . Behavioral Situation Questions
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Have a couple of situations ready.