Manager customer care Interview Questions
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Manager Customer Care interview questions shared by candidates
Where do you see yourself in 3 years?
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In a higher role within the company
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Because employee worth always with his job place .
Tell me about a time when you tackled your job with passion. Tell me about a time when you helped a customer who was angry. Tell me why you applied to work at CVS.
2 Answers↳
I always take my jobs with passion. I love helping people everyday to make their day better than it started. When I am finished with a customer they always feel that everything was solved, and if it is not then my job is not finished. I just had a customer that came in this last week for a product that I did not have anymore and they drive 4 hours from the Indian reservation. I did some investigating on what they were really looking for in their new vehicle, checked the lot and a couple other locations until I found the perfect car for him. He actually left with a better vehicle than what he originally had in mind. I love making people happy and that is how it should be no matter how upset the customer is or if they disrespect me I can 99.9 percent of the time listen to their problem and fix it as quick as possible. The reason why I applied to CVS is because I am a people person and problem solver. This looks like the perfect job for my needs. Less
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A offer was extended to me, but a drug test is not included I wonder what is .. currently waiting on my email from certiphi on my next steps Less
Regarding work experience in last employment. Reason for change
1 Answers↳
I have answered all the questions very nicely, and they selected me
Very generic, do you know PowerPoint and those types of questions
1 Answers↳
tried to pinpoint examples so they could see I had depth of experience
Why I was interested in residential construction, how I saw my skills/experience applying to these roles, how I handled stress, an example of how I handled an unpleasant customer service experience or conflict in the workplace, what my strengths are, etc.
1 Answers↳
With logic and honesty, which they seem to value. And good grammar.