↳
regarding discounters and supermarket segments
↳
Could You give more details. I love tests and I was told Tata and few other companies make You do an anlaytic test at interview. Anyone remembers them Less
↳
What makes you better than other candidates?
↳
Imaginative and diversed thinking
↳
I'm a good listener and great communicator.
↳
Because I am the first class researcher in aeronautical engineer in the world.
↳
Just used relevant customer service experience in my answer.
↳
I was just me.
↳
Can you help me connect me with the HR?
↳
I would answer this question by first stating that it is important to get to know how people are motivated on a personal level first. If they do not report to you then you might not have positional authority to ask them for a deliverable. At a company like Microsoft, I'm sure that there are jobs/roles that require people to get help/collaboration from people outside of their positional authority. To do this, you must first know what motivates a person and proactively make personal "deposits" to build some solid connections so that when you need to make a "withdraw" you have invested enough. Deposits can be made by taking an interest in someone, providing them with help when they need it, or maybe buying them lunch/drinks. Less
↳
a) I've never actually had someone refuse to help me when asked, but b) I would try ahead of time to get to know them so that when I need to influence them or need to request assistance, they already have a basic level of comfort with me. Less
↳
Yes, all the time at my previous job. Just listened to them to understand and take notes to help resolve. Less
↳
Yes. I usually put them on hold to calm them down. Then about 18 minutes later I will gauge their temperature...see if the xool down rime worked. If not, I'll tell them we're very close to resolving their problem, then back on hold for another 12-14 minutes. Then transfer call to a random dept. Usually don't have to worry about anything past step #1. Less