Remote Support Technician Interview Questions

145

Remote Support Technician interview questions shared by candidates

Top Interview Questions

Sort: Relevance|Popular|Date
DISH
Remote In-Home Solutions Technician was asked...5 September 2020

What makes you a good worker

3 Answers

I'm self motivated, Professional , and learn Quickly. I love the challenge of learning, And always show up Early Less

I get along with everyone and I arrive to work early and I’m a quick learner

Motivation

Quantum Spatial

What are your hobbies outside of work?

1 Answers

To be honest, this is a really bad question to ask in a job interview. It's an excuse to hire less qualified people and then use the excuse "we were looking for someone who fits company culture." I told the truth and the HR person scoffed at me even though I tried to make the case it was related to programming. Also when I told them I was a swimmer they seemed not to believe me. Less

Lotus Broadcasting

What is one of your strengths?

1 Answers

I am reliable, dependable, loyal, and I get things done.

Support.com

How I would explain to a customer what a internet modem looks like and how I would help them find it in their house. (Easy I know)

1 Answers

I would describe a black box with a few lights on the front that most likely is close to a computer. Less

Support.com

How would you help a customer who is having issues connecting to their home wifi?

1 Answers

Attempt a Router reboot if they are sure they are connecting to the correct network already. Less

Support.com

Do you like computers?

1 Answers

Yes.

Support.com

they had me act like i was at work receiving a call how i would greet the customer.

1 Answers

Hello my name is "NAME" thank you for choosing support.com how may i be of service to you today. Less

Support.com

role play customer questions

1 Answers

I will be happy to help you with your concern

Google

What is your biggest fear in a work environment?

1 Answers

Sickness,

Skills, expertise, willingness to move

1 Answers

Stated what was on my resume, said I was willing to relocate.

Viewing 1 - 10 of 145 interview questions

See Interview Questions for Similar Jobs

remote desktop technicianremote technical supportremote office technical supportcustomer service representative remote

Glassdoor has 145 interview questions and reports from Remote support technician interviews. Prepare for your interview. Get hired. Love your job.