Restaurant consultant Interview Questions

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The Emirates Group
Restaurant Food and Beverage Supervisor was asked...14 June 2012

Guest found a hair on the food what will you do?

18 Answers

Approach the guest and apologize and make sure that letting guests feel that we are really taking care about them and food safety as well. And in the same time,during the conversation is going on try to fix the problem by offering new dish for the guest.. And the important thing is we have to create an environment where that guest can be absolutely satisfy. Less

first take ownership and apologize to the guest, and ask the guest to allow you to make another dish for him/her, Less

If customer found hair in a food so firstly we remove the food on table and using LATTE module Listen, Apologize,Take action,Thank you and encourage after that we will provided the new food if customer not agree so we will refund the whole amount of bill and give customer recovery coupon. Less

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Burger King

"How can you as a team member increase sales a Burger King?"

11 Answers

Up-sell. Customer service and hospitality is key! Happy customers keep coming back. Less

I'm great with people even people that's having a bad day. I can make people day better with a smile or just talking with them. Am a hard worker, I'm always on time when coming to work, I work overtime if we short of team worker or need help cleaning at closing time. Less

Up-sell to guests. For example, ask if they would like cheese and bacon, a fry and a drink, desert, etc. Less

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MH Alshaya

tel me about your self and experience ?

9 Answers

it was normal answer by my side, as its from my current and past experience job profile . Less

10year experience

experience excellent

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Panera Bread

Are you working only in the summer or all year long?

6 Answers

I’m working all year after school.

I am working all year long after school hours.

All year long

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Applebee's

What would I do if I knew another manager was stealing?

6 Answers

Integrity is one of the RMH pride, I will do the right thing

Go above

Report the manger to who ever is in charge

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IHOP

How many employees did you manage in your last position.

6 Answers

I manage over 25 employees

None

I just wants to let you know if I get my interview anytime. I’ll likes to say that I’m HardofHearing and plus will be able to have a interpreter there. Less

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MH Alshaya

did u know about P & L

5 Answers

Job

P & L is a calculation of profit and Loss of the business in certain period of time or in certain area, which has to calculated with the whole expenses spend on the company includes staff payroll and facilities and the sales of the product. Less

Profits and loss, we calculate all the restaurant costs and expenses monthly including staff salaries versus the revenue which gives us the real rank of profit or loss money wise Less

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Hyatt

What Drives me in a managerial role

5 Answers

I spoke about my passion for a hard days work, why I love the restaurant industry Less

My experience, my knowledge of laundry, commitment towards my work, working in high pressure, focus, hard work, leadership qualities and following company policies and procedures. Less

Employee and company centric, good knowledge of all laundry chemicals and machines, good communication, excel and power point presentation, dealing with different types of people, making budget for laundry. Less

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The Cosmopolitan

What do you want to be when you grow up.

4 Answers

Wait.... They asked an adult this?

I'd like to be a resort owner, build businesses, be a CEO and become a philanthropist Less

I have no idea!

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The Brown Hotel Louisville

What's your favorite book right now?

4 Answers

I read the bible/ I cook cornbread.

The Art of Noticing by Rob Walker

I thought to myself, "Why does this pertain to the position?!"

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