Retail associate manager Interview Questions

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Retail Associate Manager interview questions shared by candidates

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T-Mobile
Retail Associate Manager was asked...8 February 2017

What made you want to come back to wireless?

1 Answers

To further develop myself as a manager and coach in a dynamic industry that I know and excel in. Less

T-Mobile

How would you coach and employee who has just given a poor experience to a customer?

1 Answers

Asking the employee to tell me what they thought went well and what they feel they could improve on. Allow the employee to self discover the areas of improvement and then gain commitment on trying a different approach with the very next customer to see if he or she gets a better response from the customer. Less

T-Mobile

Customer based; how have you helped a peer; problem solving related questions

1 Answers

Problem action resolution pretty standard

Connectivity Source

What was my availability to work?

1 Answers

Anytime. I know that retail sales always requires an open schedule so the store can have proper staffing to meet the customers needs. Less

T-Mobile

what's the difference between sympathy and empathy?

1 Answers

sympathy is when you feel sorry for someone and give pity. Empathy is when you have been through it and can understand what they're going through. Less

J. Crew

It was a group interview. Some of the questions I remember. What do you plan to do after graduate. How J Crew can help you achieve your goals.

1 Answers

Ok experience

Ross Stores

Tell me about a time you were faced with a challenge and how did you overcome it?

1 Answers

I had to work with a committee member when I was the Public Relations Chairperson. She had a different style of work and I had mine. I ended up delegating tasks to her that best aligned with her style of work. Less

IDFC First Bank

Describe any past experience in the BFSI sector!

1 Answers

A bried description of the internship experience with a leading life insurance company. Less

T-Mobile

Tell us something you presented to a former employer or school that they adopted to start using?

1 Answers

We were having a lot of theft in the dressing rooms because they are not monitored. So I came up with a sheet that required the associates to go in every hr on the hr check the dressing rooms and sign off the time and if any tags were found to turn them in to the AP dept. This gave AP a time to look at cameras and determine theft. It is used throughout the market now. Less

T-Mobile

Tell me about a time you had to get someone to do something they were initially unwilling to do.

1 Answers

Find that person’s reason, then show how what they were initially unwilling to do can benefit their reason. Less

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