Service delivery manager Interview Questions | Glassdoor.co.in

Service delivery manager Interview Questions

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Personal round & Scenario based questions

3 Answers

self introduction

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1. About Career Progression. 2. What were the learnings? 3. How did the learnings help in implementing in the day to day operations? 4. Work-life balance related questions. 5. Client and Internal Management review capabilities.

2 Answers

How much business can you get for the Company

2 Answers

About me Past experiences

1 Answer

How do you improve for Customer Service Improvments

1 Answer

Real time examples of what you did as a SDM and a PM. Explain to me how did you handle an escalation ? Explain what are your positive skills -- They write it down Explain negative -- written down and asked to explain how do you mentor/coach your team how did you self mentor or coach your self what mistakes did you do and how did you rectify it. B3ngali VP questions ? while written down by the senior manager, this is a trick question. they will ask you something and write different on the paper. Be vigilant. stop them then and there, your final question is to confront you that you said it, they will stay strong, but you be strong.

1 Answer

How to handle best in stressful and demanding customer for quality focus ?

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Q: What was your past experience in Support/Service Delivery projects?

1 Answer

No questions just tell me about yourself

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