Technical Relationship Manager Interview Questions
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Technical Relationship Manager interview questions shared by candidates
The better situation in you career
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The remember my other jobs
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It's essential to demonstrate that you can really go deep... there are plenty of followup questions and (sometimes tangential) angles to explore. There's a lot of Technical Relationship Manager experts who've worked at Citrix, who provide this sort of practice through mock interviews. There's a whole list of them curated on Prepfully. prepfully.com/practice-interviews Less
How to manage difficult situations?
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In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Citrix Technical Relationship Manager experts on Prepfully, rated super strongly on TrustPilot... prepfully.com/practice-interviews Less
Manager : How are you involved in the sales process to the customers
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I was not involved as sales to the customer, but as SE to validate the architecture and provide the right size of solution for the customer. In conjuction with the AM, I work on the proposal and do the technical validation to the customer to convince him that our solution is the right one for him. Less
Describe your process for handling a customers issue.
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Walk through data gathering, priority, impact to business, who to notify.
Role playing question trying to confound you with lots of details and difficult situations.
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The technical interview was quite difficult and they will quiz you on everything on your resume. There was role playing with the interview with managers and someone was able to squeeze in a Google style logic puzzle, which I have since learned is atypical. Less
From an actual TRM : If you got a call from your customer telling you that he got a major incident on the Nutanix Infrastrucutre and all people are no more able to work.
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As TRM, I will ask him to open a Severity 1 Incident to Nutanix support (or I will do it for him) to start the activity with the support team that should performing analyses of the failure and provide a solution in the mean time. Following, the SEV1 ticket announcement, I will follow the diagnostic of infrastructure from support team and stay in touch with the customer giving regular feed back of the analyse and solving process. Less
Printing configurations for different scenarios
Skill, Experience and motivation