Duties and responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

Professional competencies

• Preferred – Graduate in Biomedical/Electronics/ Electrical/Instrumentation/Industrial Electronics
• Graduation is a MUST. Any other graduates can be explored depending on their experience.
• Experience: 1-3 Years of Customer Service in Medical Device/Equipment is most preferred.

Personal competencies

• Show Trust, Value Diversity, Be Accountable to performance delivery.
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity

What we offer

Closing date