ABOUT THIS JOB:

RESPONSIBILITIES:

• Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
• Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
• Maintain intimate knowledge of our product/service and exercise good judgment in interactions with users
• Preserve our customer base by proactively communicating with customers and promoting the value of our services
• Track user feedback and work with the customer support manager and community manager to update the online Help Center
• Work closely with the customer support manager to resolve user issues efficiently
• Ensure a consistent tone, style, and approach in responding to user enquiries and concerns, via non-voice channels such as triggered CRM notifications, email, and live support chat
• Remain current with training, policy, and procedural updates
• Work with management team to devise processes, tools, or features to reduce tickets overall
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

QUALIFICATIONS:

REQUIREMENTS:

• Genuine interest in helping our users as they go about what may be a life-changing experience
• Good reading comprehension and at least basic communication skills (English)
• Familiarity with web technology and comfort with the Internet
• No college degree necessary; no prior work experience necessary – freshers are also invited to apply

PREFERENCES:

• Prior experience in any process-related or customer-facing job
• Fluent in at least one regional Indian language
• Ability to excel in a metrics-driven environment
• Familiarity with customer relationship management (CRM) software tools
• Experience with consumer-facing, interactive web sites or mobile apps

DESIRED SOFT SKILLS:

• Team player with strong analytical and project management skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

SOME TIPS, BEFORE YOU APPLY:

• Please review our web sites – FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) – before you apply, to get a good understanding of our businesses
• Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
• If you don't see our full application form reproduced on this job board, go to careers.FreeElective.com and apply from there.
• Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
• Say it in your own words. Your responses will be more compelling if they came from the heart.