Minimize customer complaints and escalations by providing exceptional service and call control. Ability to demonstrate an efficient use of customer service……
Lead and motivate customer service representatives with professionalism and empathy. Minimum 2+ years as a customer service supervisor focusing on escalations.…
Minimise customer complaints and escalations by providing exceptional service and call control. Ability to demonstrate an efficient use of customer service……
Strong customer focus with the ability to build and maintain effective customer relationships. Ensure customer orders are processed accurately and shipped……
Minimise customer complaints and escalations by providing exceptional service and call control. Ability to demonstrate an efficient use of customer service……
At least 3 - 5 years of experience in an international customer support position. Customer Service Representative provides maximum customer satisfaction by……
Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls. Customer service: 1 year (Preferred).…
As our Customer Service Representative, you’ll play a key role in delivering exceptional end‑to‑end customer service by ensuring seamless order management,……
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Provide support and guidance to stakeholders.…
In this role, you will assist customers with technical issues to ensure optimal performance of our products and solutions within large and complex customer……
Minimise customer complaints and escalations by providing exceptional service and call control. Ability to demonstrate an efficient use of customer service……
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final……
Lead the delivery of digital platform initiatives that enhance customer support and service experiences, driving end-to-end execution of customer portals,……
Check incoming and outgoing materials with regards to quality. Support the executing team in ensuring quality as demanded and agreed with the customer.…
May service an expansive and/or diverse array of products/services. Knowledge of SSI data; and familiarity with external products and services that add value to……
The position contributes to SAGE’s profitable growth by coordinating advertising placements across assigned print and digital journal issues, supporting Account……
Translate business requirements into clear product specifications, user stories, acceptance criteria, and success metrics. Card Issuing and Card Processing.…
Is able to proactively identify customer sensitive situations/scenarios, provide visibility of those to the corresponding audience and come up with a proposed……
As our logistics coordinator, you’ll oversee and facilitate our supply chain logistics from procurement to the last mile. Generate global shipping SOP’s.…
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources……
As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to……
Deliver excellent customer service and maintain client satisfaction. Maintain accurate customer records and call logs. Ability to work in US shift environment.…
This individual must be capable of working in a collaborative environment with a customer-oriented mindset. Strong written and verbal communication skills with……
Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please……
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain……
Management of product management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of……
Close coordination with customer service & Commercial team to generate safety stocks that meet customer needs based on historical sales patterns, Business……
Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self-service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills Experience Profile
Prior international BPO work experience preferredPersonal Attributes
Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focused
Results driven
High standards of Integrity
Attention to detail
Pay: ₹28,000.00 - ₹56,000.00 per month
Benefits:
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
Base pay range
The minimum salary is ₹28,000 and the max salary is ₹56,000.
₹28,000 – ₹56,000/mo (Employer provided)
₹42,000
/mo Median
India
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