Specialist - Insurance - Life

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Management Trainee Quality Analyst Customer Care! Responsibilities: - New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. - Leads the Nesting team of Customer Service & Payment support specialists to achieve performance goals to be assessed ready for movement to Operations - Quality Monitoring: Evaluate and audit calls/ cases handled by team members to check quality health of the team providing feedback and implementing improvement plans as necessary to bring in required improvement. - Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PK Ts - Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies. - Reporting: Prepare and present regular reports on teams training and quality performance challenges and achievements to senior management. - Customer Interaction: Handle escalated customer issues and complaints ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes - Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. - Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows

Qualifications

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Certifications

Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Financial Analyst (CFA) - SkillabSkillab, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Insurance Professional (CIP) - Chartered Insurance Institute (CII)Chartered Insurance Institute (CII), Fellow of the Institute of Actuaries (FIA) - Institute and Faculty of Actuaries (UK)Institute and Faculty of Actuaries (UK)

Required Skills

Data Analytics, Insurance, Lean Six Sigma (LSS), Life Insurance, Reinsurance, Total Quality Management (TQM)

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Insurance - Life

Remote Type -

Office

Work Shift -

Rotating (India)