Koita Foundation (KF) is looking to improve program scale and outcomes in areas of education, livelihood and healthcare through the strategic use of technology. We do this through our work with NGOs in the sector along with enhancing impact of government programs. We work closely with NGOs to understand where use of technology can have the maximum impact. We partner with them in their journey of digital transformation right from selection of the tool up to implementation and roll out.

We are searching for a Senior Program Manager to drive our digital transformation projects with our NGO partners. The ideal candidate will be a passionate individual with strong skills in program design and implementation. The Senior Program Manager should have skills to ensure that system design, testing and implementation is done within time, cost and quality budgets. Strong project management, communication and interpersonal skills will be required as the role involves collaborating across multiple entities and managing multiple projects.

Responsibilities

NGO Leadership Engagement

• Engage with NGOs leaders to develop a core set of priorities areas
• Ensure engagement of NGO leadership in driving overall programs
• Build strong relationship with NGO leaders to ensure their involvement and support
• Define and track key success metrics and outcomes
• Identify project’s critical success factors and align key stakeholders at the start of the program

Program Design and Implementation:

• Engage with NGOs and their operations and field team
• Co-ordinate meeting set up & ensure prior prep before meetings
• Facilitate discussions define project’s success factors and key stakeholders in the start of the program
• Develop overall project requirements – understand NGO needs, participate in requirements gathering meetings, develop requirements – wish list, final requirements and work arounds
• Co-ordinate with Tech vendor and NGO to finalise design and ensure systems development within timelines
• Create a conducive and collaborative environment to facilitate successful program completion
• Conduct end-to-end testing of application to ensure compliance to needs
• Handhold NGOs through the implementation process to ensure system adoption and usage; facilitate user issue resolution and user recognition
• Proactive program risk management – identifying and possibly assisting in mitigating potential risks and challenges (incl. timeline and budgets)

Provide Post-implementation coverage:

• Track system usage
• Define and track key metrics and outcomes
• Identify performance gaps and work with NGOs to fix issues
• Receive, review, and discuss additional requirements

Managing External Communications

• Manage social media handles
• Ensure review and update of website content
• Work with marketing/other agencies for video and other content
• Ensure creation of case studies and presentations as required

Desired Profile

• Experience of 6-8 years in project or program management/ consulting
• Motivated to work in the development sector with a not-for-profit organization.
• Experience in working on digital transformation projects in either corporate or non-profit sector is preferred.
• Bachelors or masters degree in science, engineering or business administration

Skills and Attributes

• Demonstrated experience in project management or related roles, preferably in technology related projects
• Strong organizational and analytical skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Experience in crafting detailed reports, presentations, and stakeholder communication.
• Excellent communication, and interpersonal skills, with the ability to engage effectively with diverse stakeholders.