We are looking for an experienced and responsible Senior Manager – Operations to manage, coordinate, and monitor the day-to-day business operations of a Chennai-based multi-business group.

The candidate will work directly with the promoter and will be responsible for business coordination, team management, client follow-up, lead tracking, collections, documentation, MIS reporting, staff supervision, vendor coordination, and operational control across different business verticals.

The role requires a practical, disciplined, and result-oriented person who can handle multiple businesses, manage teams, follow up with clients, solve daily operational issues, and report clearly to the management.

1. Overall Business Operations

The Senior Manager – Operations will be responsible for managing daily business activities across all verticals.

Responsibilities include:

• Monitor daily operations of all business units.
• Coordinate between promoters, partners, staff, clients, vendors, banks, and field teams.
• Prepare and maintain business-wise task trackers.
• Ensure all pending work is followed up and completed on time.
• Create a proper reporting and follow-up system for each business.
• Maintain discipline, accountability, and workflow control across the organization.
• Escalate major issues to the promoter immediately.
• Ensure every business has proper documentation, client records, payment records, and staff records.

2. Client Coordination and Follow-Up

• Handle client calls, meetings, and follow-ups.
• Maintain client-wise work status.
• Track pending documents from clients.
• Follow up for approvals, quotations, agreements, payments, and renewals.
• Coordinate with internal teams to ensure client work is completed on time.
• Maintain client relationship and service quality.
• Record client complaints and ensure closure.

3. Lead Management and Business Development Support

• Maintain a centralized lead tracker for all businesses.
• Allocate leads to the respective business team.
• Follow up on new enquiries and conversion status.
• Track quotation sent, negotiation stage, confirmation stage, and lost leads.
• Support the promoter in business development meetings.
• Identify cross-selling opportunities between different business units.
• Prepare weekly lead conversion report.

Example:

CA client → Bookkeeping serviceBookkeeping client → Business loanBusiness loan client → HR / manpower / real estate supportCorporate client → Cafe / cloud kitchen / food supply opportunity4. MIS and Reporting

The candidate must prepare and submit proper daily, weekly, and monthly reports.

Daily Reports

• Business-wise pending work report
• Lead follow-up report
• Collection report
• Staff attendance report
• Client issue report
• Cafe daily sales report
• Cloud kitchen preparation / order report
• Important next-day follow-up list

Weekly Reports

• Business-wise revenue report
• New leads vs converted leads
• Pending collections
• Staff performance
• Client complaints
• Work completed vs work pending
• Weekly action plan

Monthly Reports

• Business-wise profit and loss summary
• Sales and collection performance
• Staff productivity report
• Pending work ageing report
• Vendor payment status
• Business growth report
• Management review presentation

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person