Sr. Specialist - Application Support N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Senior Principal Consultant - Software Engineering Manager In this role we are looking for a highly skilled Software Engineering Manager to lead and mentor our Software Development team drive technical excellence and deliver high-quality software solutions. This role involves overseeing end-to-end development ensuring best software development practices fostering innovation and partnering with cross-functional teams to achieve business goals. Responsibilities: - Lead mentor and manage a team of software engineers ownership and continuous improvement. - Excellent analytical skills with the ability to anticipate issues and frame remedial actions effectively. - Oversee the design development and delivery of scalable secure and high-quality software solutions. - Guide architectural decisions and ensure alignment with technical and business strategies. - Promote best-in-class software engineering practices (Coding strategies Branching strategies code quality code reviews CI/CD test automation performance optimization etc. -). - Collaborate with Product Managers Architects and Stakeholders to define Software engineering best practices across the Ecosystem. - Ensure projects are delivered on time within scope and with high quality. - Identify risks remove roadblocks and ensure smooth execution across all PO Ds and teams. - Act as the primary point of contact from software development team on technical discussions and cross-team coordination. - Build strong partnerships with Product QA Development and other Stakeholders. - Drive metrics-based decision-making (velocity defects performance KP Is operational metrics) for MO Rs Weekly Governance meetings etc.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Dynatrace Certified Associate - DynatraceDynatrace

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Remote

Work Shift -

Variable (India)