Manager, Research Data & Operations (US Shifts)

• Design and implement custom surveys in collaboration with Research Directors and survey vendors.
• Analyze business outcomes driven by technology adoption and create best-in-class data cuts.
• Create clear, engaging data visualizations in PowerPoint that support client decision-making.
• Develop insightful reports and presentations, translating complex data into actionable takeaways.
• Synthesize research insights to create compelling and credible narratives for various marketing assets, including articles, whitepapers, infographics, ebooks, videos, and more.
• Gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets.
• Manage external research vendors to ensure timely and high-quality deliverables.
• Oversee data collection processes to ensure quality and accuracy.
• Continuously explore new ways to enhance research quality and improve processes.
• Partner with cross-functional teams—including marketing, sales, content, and project management—to seamlessly integrate research into broader strategic programs.

• Required Knowledge, Skills and Attributes
• 4+ years of relevant market research, statistics, and survey experience Spiceworks Ziff Davis Confidential
• Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!)
• Strong writing and presenting skills
• Strong data analysis skills, particularly in Excel
• Experience managing research vendors for sampling and translations
• Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.)
• Excellent problem-solving, writing, and presentation skills
• A proactive mindset with a passion for uncovering insights
• Understanding of technology vendor landscape and/or experience with technology marketing
• Ability to work across disciplines and collaborate with multiple teams
• Interest in managing and mentoring other researchers as our team grows