Job Description: Associate Program Manager – Monetization Execution
Experience: 2–5 Years
CTC: ₹8–10 LPA (Fixed) + ₹1–2 LPA (Variable)
Work Schedule: 6 Days Working
Weekly Off: Sunday
Background Required: Non-Technical

Role Overview
We are looking for a process-driven Associate Program Manager from a non-technical background to manage and execute monetization-focused programs and campaigns. The role requires hands-on experience across sales, operations, and marketing, along with strong stakeholder management and project execution capabilities.

The candidate will be responsible for managing calling teams, coordinating cross-functional execution, ensuring smooth rollout of campaigns, and driving operational efficiency through data-backed decision-making.

Key Responsibilities
Team Leadership & Performance Management

• Lead and manage multiple Sales / Pre-Sales / Calling teams to execute campaigns and on-ground activations.
• Monitor daily team performance against productivity, conversion, and quality metrics.
• Ensure adherence to scripts, processes, and campaign KPIs.
• Align team performance with overall business and monetization objectives.

Campaign Coordination & Execution

• Coordinate with internal teams such as Sales, Marketing, Operations, and Technology for seamless campaign execution.
• Manage vendors and external partners involved in campaign delivery.
• Act as the single point of contact for operational escalations during campaign execution.

Process Optimization & SOP Management

• Create, implement, and continuously improve Standard Operating Procedures (SOPs).
• Identify bottlenecks in execution and drive process improvements to reduce turnaround time (TAT).
• Ensure consistent and scalable execution across campaigns.

Data Management & Reporting

• Track campaign performance and team productivity using Excel / Google Sheets-based MIS dashboards.
• Maintain accurate documentation of execution milestones and performance metrics.
• Prepare detailed reports and insights for senior leadership review.

Stakeholder Management

• Work closely with cross-functional stakeholders to ensure alignment and timely issue resolution.
• Manage expectations and ensure adherence to agreed Service Level Agreements (SLAs).

Required Skills & Qualifications

• 2–5 years of experience in operations, campaign execution, program management, or a similar role.
• Proven experience managing Sales, Pre-Sales, or Telecalling teams.
• Strong proficiency in Excel / Google Sheets (advanced formulas, pivot tables, VLOOKUP/HLOOKUP, dashboards, MIS tracking).
• Excellent coordination, communication, and stakeholder management skills.
• Strong process orientation with high attention to detail and accuracy.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proactive mindset with strong ownership and accountability.

• Experience in B2C or B2B calling operations.
• Exposure to on-ground campaign execution or field operations.
• Experience in cross-functional roles combining strategic planning and operational execution.