• Diagnose for pain points and blockers in the process towards efficient welfare access alongside the Citizen Experience Learning Lab (CELL) within Indus Action and the relevant government department.
• Collaborate with CELL, monitoring team and the tech team internally, and with the relevant stakeholders across government departments to prototype solutions that support scaling within the state
• Monitor the effectiveness of the interventions, rigorously evaluate, and engage all stakeholders proactively in making improvements
• Build structures, systems to support the execution of the programmes with a focus on continuous feedback loops from the impacted citizens and government stakeholders

• Develop and maintain project plans, timelines, and budgets for building state capacity for sustained delivery against prototyped solutions
• Develop and maintain relationships with external partners and stakeholders, including government departments, NGOs, and private sector partners
• Manage alignment between stakeholders across different government departments (planning and labour) for effective integration
• Proactively identify possible risks in the delivery of committed outputs (welfare access to citizens) and align the team to mitigate for the same

• Manage and mentor teams to ensure they are equipped to achieve program objectives
• Provide feedback and coaching for enabling the development of team members
• Strengthen capacity within the team on project management, collateral development and

• Monitor programme budgets and ensure that they are being managed effectively

Requirements

• Managing large scale projects
• Capable to work with senior level government functionaries and navigate through ambiguity

• Ideate out of the box solutions through a complex situation in programme management
• Good analytical (data/evidence gathering, analysis and interpretation, hypotheses framing and

• Excellent communication and interpersonal skills
• Strong Excel capabilities
• Comfort with technology usage and products

• Citizen-Focused Mindset: Upholding the principle of placing the vulnerable citizen at the center of every initiative
• Entrepreneurial Energy: Showcasing ownership of time and resources to yield solutions
• Dealing with Ambiguity: Maintaining grace under pressure and showcasing a progressive

• Growth Mindset: Perceiving every experience as a learning curve and an opportunity for growth
• Collaboration: Cultivating productive partnerships internally and externally.

• Bachelor’s Degree from any stream (preference will be given to candidates with background of public policy & social science, Master’s degree is a good to have)
• Minimum of 8 years of experience in program management with at least 2 years of experience in the government sector

Benefits