Skill required: Reverse Logistics - Supply Chain Execution
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
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What would you do? Optimize the Carrier Services Logistics processes, through the construction of a professional and high-performance work team that continuously seeks to increase levels of productivity and efficiency through adherence to productivity and service indicators, root cause analysis of issues, implementation of action plans for operational problems. Understand, maximize and improve all refusals, over, short, damages, carrier claims, transportation accessorial management and OSD dispute management processes for the US and Canada business. Demonstrate effective communication, attention to detail, negotiation, solving problem thinking, and demonstration of all company values. Proactively take the lead on any situation above, follow best demonstrated practices to ensure the best execution of daily activities. Major Duties/Responsibilities: • Coordinate and ensure the accurate execution of the CS Logistics end to end processes to support and maintain monthly required results related to the Carrier Services Team. The end-to-end responsibilities include: • Review and resolve of any delivery issue when a carrier arrive at a customer’s location OSD (Overs, Shorts and Damaged and Refusal process • Negotiation and Disposition of refused/damaged products as orders are being delivered with Carriers and internal teams • Creation of credit/debits to customers if needed due to overages, shortages and damages that are posted in the portal throughout the day for disposition • Managing transportation accessorial fees approvals for outbound shipments • Disposition/reporting of third-party carrier accidents as orders and STO’s are being delivered • Communicate to Carriers their freight claims and meet monthly with the Carrier Service Manager to review outstanding claims • Monitor and report open disputes in High Radius related to Refusals, redeliveries, Overs, Shorts and Damaged • Monitor open and collection of freight claims • Monitor and assure pool carrier product returns and the fumigation process to credit the Customers • Follow up on Customer Returns • Interact positively and constructively and represent the Carrier Services Team throughout all processes to streamline productivity and cost by providing outstanding customer service.
What are we looking for? Education: any Bachelor’s degree, Logistics, Business, Marketing, Communication or related field will be added advantage Skills and abilities required: • Computer skills including data entry, PC, Windows, database, and spreadsheet techniques. • Understanding of Electronic Data Interchange and related transactions. • Understanding of Logistics information systems and system handoffs (i.e., SAP) • Understanding of warehouse operations • Understanding of carrier operations. • Order to Cash process knowledge, understanding of related transactions, policies and guidelines, and performance measurements. • Understanding of customer operations and customer requirements. • Understanding of product line and related Logistic product characteristics. • Understanding of customer groups and unique requirements such as in-bound distribution. • Ability to prioritize many tasks • Attention to detail • Fluent English • Strong follow-up skills • Adaptive to fast and continuous change • Strong oral and written communication skills • Analytical / math and problem solving skills • Relationship management and collaboration skills. • Approachability & responsiveness
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts